City IT & Security Analyst — Network, Cloud & Data

CalOpps; San Francisco (CA); Presencial; USD 113.000 - 135.000; Jornada completa

Descripción de la vacante

CalOpps in San Francisco, CA seeks an Information Systems and Technology Analyst to support city-wide IT operations, security, and system administration. The role covers server and network infrastructure, software deployment, and end-user support with occasional after-hours work.

The ideal candidate brings strong communication, customer service, and collaboration skills, plus experience with cloud solutions and cybersecurity practices, to help maintain reliable IT services for city departments.

Formación

• Principles, practices, and techniques of municipal IT operations and information systems.
• Modern principles of installing, configuring, maintaining, troubleshooting, and monitoring IT infrastructure.
• Knowledge of Windows Server, Exchange, and Office 365.
• Virtual and physical network/server infrastructure expertise.
• Familiarity with VMware and Hyper-V virtualization.
• Information security and cybersecurity practices and tools.
• Vendor management and IT project lifecycle knowledge.
• Various IT platforms and software including SQL and reporting tools.

Responsabilidades

• Install, configure, maintain, troubleshoot, and monitor city network and server infrastructure; plan upgrades.
• Administer automated deployment of software and updates over the network.
• Monitor security controls; configure firewall rules; address vulnerabilities.
• Monitor disaster recovery and backup processes; verify data recoverability.
• Manage City-wide telecommunications systems and user accounts; support end users.
• Lead IT projects with stakeholders; coordinate with IT Manager and vendors.
• Document system maintenance and outages; track changes and updates.
• Respond to user inquiries; escalate issues to vendors as needed.

Conocimientos

Customer service

Teamwork

Communication

Active listener

Herramientas

Microsoft Windows Server

Microsoft Exchange Server

Office 365

VMware

Hyper-V

SQL Database

SQL Server

Descripción del empleo

CalOpps in San Francisco, CA seeks an Information Systems and Technology Analyst to support city-wide IT operations, security, and system administration. The role covers server and network infrastructure, software deployment, and end-user support with occasional after-hours work.

The ideal candidate brings strong communication, customer service, and collaboration skills, plus experience with cloud solutions and cybersecurity practices, to help maintain reliable IT services for city departments.