Information System Specialist

Premier-Underground-Construction-LL; Glendale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Premier-Underground-Construction-LL seeks an IT Service Support specialist to assist internal users with technical issues, manage SharePoint, Power Apps, and Power Automate flows, and support the M365 environment. You will troubleshoot Windows desktops, servers, and network-related concerns while documenting solutions for standardization.

Ideal candidates have 1+ years in technical support, strong AD/GP skills, and bilingual English/Spanish.

Qualifications

• Experience administering Microsoft 365 SharePoint, Power Apps, and Power Automate environments.
• Experience administering a Windows domain with Active Directory and Group Policy.
• Strong communication, interpersonal and problem-solving skills.
• 1+ years’ experience with software ticketing systems.
• Bilingual English/Spanish.

Responsibilities

• Provide technical service support to internal users via remote or on-site channels.
• Troubleshoot hardware and software issues and document solutions.
• Create and update Power BI reports and SharePoint pages.
• Develop automation flows in Power Automate to improve user experience.
• Assist with managing M365 environment and AD/GP configurations.

Skills

Microsoft 365 SharePoint

Power Apps

Power Automate

Active Directory

Group Policy

PowerShell

Ticketing systems

Power BI

Education

High school diploma

Bachelor's degree in related field

Tools

Power BI

PowerShell

Job description

Reporting to the IT Manager, this position is responsible for technical service support to internal users including fielding and resolving technical service issues, providing troubleshooting support, and identifying solutions to issues and questions. Issues include, but are not limited to, resolving domain and other system account issues, network troubleshooting, uninstalling/reinstalling production software applications, verifying proper hardware and software set up, troubleshooting hardware and software issues, and other issues that come up. In addition, this position assists with projects as needed.Secondary duties include updating, maintaining, and improving, when possible, our M365 environment. Specifically, SharePoint, Power Apps, and Power Automate environments.Duties and ResponsibilitiesMaintain, update, and improve the main and Logistics SharePoint sites and pagesProvide monthly updates on EOTM, note-worthy news, anniversaries, and other employee accomplishments.Create new flows to automate or otherwise improve the user experience when possible.Assist with updating and/or creating Power BI reportsAdditionally troubleshooting dashboards and other report errors as necessary.Assist in developing or updating processes used within the M365 environment.This can be in any of the M365 environmentsDevelop product knowledge to serve as a technical resource to our end users.Assist with daily support to users of various computer systems including answering questions, troubleshooting hardware and software issues, managing NTFS permissions using Active Directory, managing printers, and troubleshooting GPOs.Systems include and are not limited to:Laptop, desktop, and server (both physical and virtual) computersMobile devices (cell phones and tablets)Desk phonesCopy MachinesNetwork equipment and appliancesCommunicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.Install and maintain hardware, software, and other equipment to meet user requirements, routinely observe operational performance, and install vendor specific updates when necessary.Log and analyze technical service inquiries and identify trends leading to early identification of emerging issues.Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.Other duties as assigned.Requirements and QualificationsRequired:Experience administering Microsoft 365 SharePoint, Power Apps, and Power Automate environments.Experience administering a Windows domain with Active Directory and Group PolicyHigh school diploma and willingness to learn through on-the-job training.Strong communication, interpersonal and presentation skills, and the ability to remain calm and professional in all circumstances.1+ years’ experience with software ticketing systems.Ability to provide support remotely using remote tools, on the phone, or in person as needed.Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.Strong working knowledge of Windows operating systems and Microsoft Office Applications.Strong analytical, critical thinking and problem-solving skills.Ability to quickly understand complex or technical concepts.High-energy self-starter as well as collaborative team player.Effective, strong presentation and communication skills, both verbal and written.Preferred:1-2 years proven experience in a technical service or support roleCollege degree in related fieldBilingual English/SpanishA+ and/or Network+ CertificationsPowerShell experience