Information Sys Supp Manager

University of South Carolina; Columbia (SC); Sur place; USD 80 000 - 98 000; Plein temps

Résumé du poste

The University of South Carolina in Columbia seeks a Senior Information Resources Consultant to oversee IT resources for the Division of Law Enforcement and Safety. You’ll ensure uptime of the 24/7 server room and Communications Center, and install, maintain, and repair IT infrastructure including servers, desktops, laptops and peripherals.

Ratio duties include CJIS LASO compliance, server and network administration, security hardening, and collaboration with USC IT and vendors to deliver

Qualifications

• Bachelor’s degree in a related field plus 3+ years in IT, may be substituted by certs/training/experience.

Responsabilités

• CJIS LASO compliance oversight and information securityPolicy adherence.

Connaissances

Basic IT knowledge

Formation

Bachelor’s degree in a related field

Description du poste

Posting Number

STA00808PO26

Job Family

Information Technology

Job Function

Information Systems Support

USC Market Title

Information Systems Support Supervisor

Link to USC Market Title

https://uscjobs.sc.edu/titles/133246

Job Level

M0 - Managerial

Business Title (Internal Title)

Information Sys Supp Manager

Campus

Columbia

Work County

Richland

College/Division

Division of Law Enforcement and Safety

Department

DAF University Police Department

State Pay Range

T06

USC Market Range

MRI - $71,310 $89,137 $106,965

Anticipated Hiring Range

$89,137

Part/Full Time

Full Time

Hours per Week

37.5

Work Schedule

• Standard working schedule: 8:30am - 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Basis

12 months

Job Search Category

Law Enforcement

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Advertised Job Summary

Under general supervision serves the Division of Law Enforcement and Safety as the Senior Information Resources Consultant. General responsibilities include: serving as senior position responsible for the Division's IT resources and support, ensuring uptime of all computer systems in Division's 24/7/365 server room and Communications Center, installing, maintaining and repairing Division IT infrastructure including but not limited to servers, switches, firewalls, SSL VPN, IDP, RSA Secure ID, DataMaxx NCIC clients, Desktops, laptops, and peripherals and all other IT resources. Maintains the Division's Records Management Systems and mobile data network.

Job Related Minimum Required Education and Experience

• Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience

Knowledge/Skills/Abilities

• Basic knowledge of computer systems, network supports and Microsoft Office Programs.

Job Duty

Criminal Justice Information Services Compliance and Information Security Oversight

• Serves as the Division of Law Enforcement and Safety’s CJIS LASO.
• Ensures compliance with relevant CJIS Security policies and University of South Carolina Information Security Policies.

Essential Function

Yes

Percentage of Time

15

Job Duty

Server Infrastructure and Systems Administration

• Manages the Division of Law Enforcement and Safety’s server infrastructure, to include servers, virtual clusters, redundant sites, and backups.
• Monitors server health, storage capacity, and system performance, implementing proactive maintenance and capacity planning.
• Coordinates server upgrades, patch management, and security hardening in accordance with University and industry best practices.
• Collaborates with University Information Technology and third-party vendors to resolve infrastructure issues and implement enterprise technology solutions.

Essential Function

Yes

Percentage of Time

20

Job Duty

Network Infrastructure and Security Management

• Manages the Division of Law Enforcement and Safety’s network infrastructure, including firewalls and network switches.
• Coordinate with the University of South Carolina Division of Information Technology as needed.

Essential Function

Yes

Percentage of Time

20

Job Duty

End User Support and Technical Services

• Supports users and devices as needed when technical issues arise.
• Provides advanced technical support for Division personnel by diagnosing and resolving hardware, software, network, mobile device, and peripheral issues.
• Manages the installation, configuration, maintenance, and replacement of desktops, laptops, mobile devices, printers, and other end-user technology.
• Coordinates and prioritizes technical support requests to ensure timely resolution and minimal disruption to Division operations.
• Escalates complex technical issues to University Information Technology or third-party vendors as appropriate and tracks issues through resolution.
• Ensures endpoint devices remain compliant with University security standards, software licensing requirements, and system update policies.
• Identifies recurring technical issues and implements long-term solutions to improve reliability, performance, and user experience.

Essential Function

Yes

Percentage of Time

15

Job Duty

Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) Administration

• Manages the Division’s computer-aided dispatch and records management systems.
• Coordinate with vendors to resolve issues, implement changes and updates.
• Works with Division leadership and end users to identify operational needs and implement system improvements that enhance public safety operations.

Essential Function

Yes

Percentage of Time

15

Job Duty

Emergency Communications Systems Management & Microsoft 365 and Enterprise Collaboration Services Administration

• Coordinate with vendors and contacts to ensure emergency 911 and radio communications are working.
• Coordinates maintenance, repairs, software updates, and equipment replacements with vendors and partner agencies.
• Troubleshoots complex issues involving dispatch consoles, radio systems, network connectivity, and emergency communication interfaces.
• Coordinate with the University of South Carolina Division of Information Technology concerning the Office 365 environment

Essential Function

Yes

Percentage of Time

15

Safety Sensitive or Security Sensitive

Yes

Hazardous weather category

Essential

Number of Vacancies

1

Desired Start Date

10/12/2026

Job Open Date

10/28/2026

Job Close Date

12/10/2026

Open Until Filled

No

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

EEO Statement

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.