Office Assistant, 19 hrs/week, non-benefit eligible

Town of Oro Valley; Oro Valley (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Town of Oro Valley is seeking a motivated clerical professional to support day-to-day customer service and administrative duties. The role involves processing calls, reservations for paratransit, and sharing route information with the public.

The position emphasizes accurate records, calendar management, and coordination with Town staff. Regular attendance and a professional demeanor are required to ensure smooth town operations.

Qualifications

• High School diploma or GED.
• At least 1 year experience in customer service or clerical and/or secretarial support.
• An equivalent combination of education and experience may be considered.
• Regular, daily attendance is an essential function for this position.

Responsibilities

• Answers incoming customer phone calls.
• Handles paratransit or dial-a-ride reservations.
• Provides route and schedule information to the public.
• Assists customers with Department or Division paperwork and/or other documents.
• Assists in the creation and distribution of agendas and packets of reports/attachments.
• Responds to requests for information and resolves questions and inquiries within the span of authority or refers to appropriate personnel.
• Assembles information and prepares documentation, letters or reports.
• Greets and directs the public.
• Inputs information into the computer system.
• Maintains and organizes files, records and office equipment and supplies.
• Monitors, updates and maintains calendar of events and meetings.
• Provides customer service, information and assistance to Town staff, visitors, and others having business with an assigned department or division.
• Purchases office supplies and materials for Department or Division.
• Receives, reads, sorts and distributes incoming and outgoing mail.

Skills

Customer service

Verbal & written communication

Organization & time management

Record keeping

Computer literacy

Policy familiarity

Education

High School diploma or GED

Tools

MS Office

Data entry

Job description

Starting pay based on experience and qualifications - position open until filled

• Answers incoming customer phone calls.
• Handles paratransit or dial-a-ride reservations.
• Provides route and schedule information to the public.
• Assists customers with Department or Division paperwork and/or other documents.
• Assists in the creation and distribution of agendas and packets of reports/attachments.
• Responds to requests for information and resolves questions and inquiries within the span of authority or refers to appropriate personnel.
• Assembles information and prepares documentation, letters or reports.
• Greets and directs the public.
• Inputs information into the computer system.
• Maintains and organizes files, records and office equipment and supplies.
• Monitors, updates and maintains calendar of events and meetings.
• Provides customer service, information and assistance to Town staff, visitors, and others having business with an assigned department or division.
• Purchases office supplies and materials for Department or Division.
• Receives, reads, sorts and distributes incoming and outgoing mail.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate effectively both verbally and in written communication.
• Ability to establish and maintain effective working relationships.
• Knowledge of customer service techniques and methods.
• Knowledge of file and records management practices and principles.
• Knowledge of personal computer hardware and software.
• Knowledge of Town and Department policies and procedures.
• Skill in transcribing, reviewing and proofreading documents and reports.
• Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.
• Ability to follow verbal and written instructions.

• A High School diploma or GED.
• One (1) year experience in customer service, clerical and/or secretarial support.
• An equivalent combination of education and experience may be considered.

• Work is performed in an indoor environment.
• Regular, daily attendance is an essential function for this position.