Information Services Supervisor - Patient Access

University of Illinois Chicago; Chicago (IL); Hybrid; USD 59,000 - 94,000; Full time

Job summary

The University of Illinois Chicago seeks an Information Services Supervisor for Patient Access to lead a team while ensuring quality service and operational efficiencies. This role requires significant supervisory experience, particularly in patient registration, and is part of a dedicated community health initiative. The successful candidate will collaborate with various stakeholders to provide top-tier access to health services and contribute to process improvements within the department.

Benefits

Health insurance

Dental insurance

Vision insurance

Retirement plan

Tuition waivers

Qualifications

• Four years of relevant experience or equivalent education.
• Progressive responsibility in organizing and supervising work.

Responsibilities

• Interview, train, and supervise Patient Access staff.
• Collect and analyze program utilization data.
• Assist with unit budget preparation and management.

Skills

Organizing

Coordinating work

Information dissemination

Education

Bachelor’s Degree

Job description

Information Services Supervisor - Patient Access

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Information Services Supervisor - Patient Access

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Hiring Department: Patient Access

Location: Chicago, IL USA

Requisition ID: 1034750

FTE: 1

Work Schedule: Monday - Friday, 7.5

Shift: Days

# of Positions: 1

Workplace Type: Hybrid

Posting Close Date: June 5, 2025

Salary Range (commensurate with experience): $59,787.00 - 93,015.00 / Annual Salary

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits .

The incumbent reports to the Health Center Administrator, Patient Access Services who reports to the Director of Patient Access Services, who reports to the Associate CFO, who reports to the Chief Financial Officer. Coordinates and manages the Patient Access staff, using initiative, independent judgment and discretion concerning priorities.

Duties & Responsibilities:

• Interviews, trains and supervises staff including delegation and assignment of work; scheduling of staff and work deadlines; coordination of staffing and work assignments to fulfill requirements of programs and performance management of staff.
• Reviews and submit staff payroll
• Acts as an information resource to external agencies and visitors about the University in general, as well as providing specific information pertaining to the departmental relationships and functions.
• Provides written materials related to program services as requested/needed.
• Collects and consolidates program utilization data in compliance with departmental requirements. Coordinates the use of various data bases to collect, analyze and report information. Performs Quality audits, reports results. Investigates registration errors.
• Interacts with Patient Accounts and professional billing services regarding billing and registration issues.
• Conducts tours for visiting regulatory and network agencies/providers, as well as other visitors.
• Assists with unit budget preparation, justification, and management (including data entry & reconciliation).
• Assist with the development and implementation of departmental policies and procedures.
• Assists with problem identification and resolutions that affect interdepartmental or interagency communication and coordination. Assists with quality improvement initiatives.
• Recognizes needs, physical characteristics and behaviors of a variety of age groups of patients treated.
• Coordinates routine purchasing of supplies including pricing, purchase requests and follow-up as required.
• Other related duties as assigned.
• Perform other related duties and participate in special projects as assigned.
  
  

Minimum Qualifications Required:

• Any one or combination totaling four (4) years (48 months) from the categories below:
• College coursework in any field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Progressively more responsible work experience requiring organizing, assigning, and coordinating the work of others and disseminating information effectively.
  
  

Preferred Qualifications:

• Supervisory experience in hospital or clinic patient registration
• Epic Experience
  
  

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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