Information Services Manager

Little Flower Children and Family Services of New York; Wading River (NY); Remote; USD 100,000 - 130,000; Full time

Job summary

Little Flower Children and Family Services of New York seeks an Information Services Manager to oversee the Electronic Health Record system. The role involves leading software development teams, ensuring regulatory compliance, and optimizing workflows. Ideal candidates will have a strong technical background and experience in healthcare IT project management.

Qualifications

• 5+ years in healthcare IT project management focused on EHR implementations.
• Proficiency in PHP, MySQL, OOP, and SQL.
• Strong understanding of HIPAA and healthcare operations.

Responsibilities

• Lead EHR system management and software development teams.
• Ensure compliance and optimize clinical workflows.
• Collaborate with stakeholders to align project goals.

Skills

Object-Oriented Programming

SQL

PHP

MySQL

Communication

Problem-Solving

Leadership

Education

Bachelor’s degree in healthcare informatics, Information Systems, Management, or related field

Tools

Microsoft Project

Smartsheet

Jira

Job description

A Career At Little Flower

Little Flower Children and Family Services of New York is a nonprofit organization that has worked to improve the well-being of children, youth, and families across New York City and Long Island since 1929. Our staff of more than 500 provides prevention services, foster care, residential treatment care, adoption services, and medical and mental health services.

A career with Little Flower can be rewarding in so many ways. We are looking for conscientious and caring people who are ready to commit to the work of strengthening families and supporting the well-being of children. If you’re looking for a career where you can truly make a difference, we hope you will consider joining our team.

Summary Of Job Description

We are seeking a highly motivated and experienced Information Services Manager to lead and support a team of software development engineers (SDE) managing the Electronic Health Record (EHR) system at the agency and its evolution.

The ideal candidate will possess expertise in Object-Oriented Programming (OOP), SQL, PHP, and MySQL to drive system enhancements, ensure regulatory compliance, and optimize clinical and financial workflows.

Principal Responsibilities

• Technical Leadership & Development:
• Design, develop, and modify EHR software using PHP and MySQL, adhering to organizational standards.
• Mentor and provide technical guidance to software development teams.
• Create detailed process models, technical specifications, and system documentation.
• Project Management:
• Lead end-to-end EHR implementations, including requirements gathering, timeline development, and resource allocation.
• Collaborate with vendors and stakeholders to align deliverables with organizational goals.
• Proactively identify risks, implement mitigation strategies, and monitor project milestones.
• EHR System Optimization & Compliance:
• Oversee system testing, training, and post-implementation support to ensure seamless adoption.
• Configure and optimize clinical billing workflows to maximize reimbursement efficiency.
• Conduct quality assurance reviews to ensure data accuracy and compliance with HIPAA, state, and local regulations.
• Stakeholder Collaboration:
• Serve as the primary liaison between clinical teams, IT departments, and EHR vendors.
• Lead user acceptance testing (UAT) and workflow integration initiatives.
• Monitor system performance metrics and identify opportunities for improvement.
  
  

Minimum Requirements

• Education: Bachelor’s degree in healthcare informatics, Information Systems, Management, or a related field.
• Experience: 5+ years in healthcare IT project management, with a focus on EHR implementations (Netsmart MyEvolv experience preferred).
• Technical Skills: Proficiency in PHP, MySQL, OOP, and SQL; familiarity with data migration tools and workflow analysis.
• Regulatory Knowledge: Strong understanding of HIPAA, billing compliance, and healthcare operations.
• Soft Skills: Exceptional communication, problem-solving, and leadership abilities; capable of working independently or collaboratively.
  
  

Preferred Qualifications

• PMP certification or equivalent project management credential.
• Experience with tools such as Microsoft Project, Smartsheet, or Jira.
• Expertise in vendor management and training methodologies.
  
  

Travel Requirements

This position can be based out of Brookyln, NY or Wading River, NY (Remote, some travel may be required)

Diversity, Equity, Inclusion And Belonging Statement

With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences.