Information Services Manager

SoTalent; Irving (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sotalent is seeking an Information Services Manager to lead technology teams and shape the strategy for critical business applications in a hybrid Irving, TX setting. You will oversee lifecycle management, drive improvements, and partner with stakeholders to deliver high-quality services.

Ideal candidates bring 3+ years in IT leadership, strong budgeting experience, and proven ability to manage multiple initiatives with cross-functional teams.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology, or a related field.
• Experience with enterprise applications, technology operations, and service management.
• Budgeting, forecasting expenses, and optimizing resource allocation.
• Strong leadership, coaching, and team development skills.
• Excellent communication, problem-solving, and decision-making abilities.

Responsibilities

• Lead, mentor, coach, and develop team members to foster a high-performing environment.
• Oversee implementation, support, and lifecycle management of enterprise applications and technology solutions.
• Guide design, development, deployment, and optimization of business-critical systems.
• Drive continuous improvement to enhance service delivery and user satisfaction.
• Stay informed on emerging technologies and identify cost-effective innovations.
• Monitor operations, resource allocation, and project priorities to meet objectives.
• Manage multiple projects with quality deliverables and stakeholder satisfaction.
• Partner with business and technical stakeholders to define solutions and support initiatives.
• Recruit, onboard, and develop staff to maintain a skilled workforce.
• Conduct performance evaluations and support career development planning.

Skills

Leadership

Coaching

Project Management

Budgeting

Stakeholder Mgmt

Communication

Analytical Thinking

Education

Bachelor’s degree in IT/CS

Job description

Location: Irving, Texas, United States (Hybrid)

Industry: Hospitals and Health Care

Work Setting: Hybrid

Are you passionate about leading technology teams, driving application strategy, and delivering impactful business solutions? We are seeking an experienced Information Services Manager to provide leadership, oversight, and strategic direction for critical business applications and services. This role combines people leadership, operational excellence, project management, and technology innovation to ensure reliable, high-quality service delivery across the organization.

Key Responsibilities

• Lead, mentor, coach, and develop team members while fostering a collaborative and high-performing work environment.
• Oversee the implementation, support, enhancement, and lifecycle management of enterprise applications and technology solutions.
• Guide the design, development, deployment, and optimization of business-critical systems and services.
• Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and user satisfaction.
• Stay informed on emerging technologies, industry trends, and best practices, identifying opportunities to introduce innovative and cost-effective solutions.
• Monitor daily operations, resource allocation, project priorities, and service performance to ensure organizational objectives are achieved.
• Manage multiple projects simultaneously while ensuring quality deliverables, stakeholder satisfaction, and timely execution.
• Partner with business and technical stakeholders to identify needs, define solutions, and support strategic initiatives.
• Recruit, onboard, train, and develop team members to maintain a skilled and engaged workforce.
• Conduct performance evaluations, provide ongoing feedback, and support career development planning.
• Manage workforce planning, scheduling, attendance, and related administrative responsibilities.
• Support organizational initiatives that may require occasional travel, after-hours support, or participation during critical implementations and major system events.
• Prepare operational reports, provide status updates to leadership, and ensure services remain aligned with business goals.

Qualifications

Education & Skills

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Business Administration, or a related field.
• Strong understanding of enterprise applications, technology operations, and service management principles.
• Experience managing budgets, forecasting expenses, and optimizing resource allocation.
• Excellent leadership, coaching, and team development skills.
• Strong analytical thinking, problem-solving, and decision-making abilities.
• Demonstrated ability to manage priorities in a fast-paced and evolving environment.
• Effective communication, presentation, and stakeholder management capabilities.
• Strong organizational skills with a focus on quality, accountability, and results.

Experience

• 3+ years of experience in an Information Technology leadership or management role.
• Proven experience leading teams and supporting technology services within a complex organizational environment.
• Experience managing customer support functions and delivering high-quality service outcomes.
• Demonstrated ability to lead multiple concurrent projects and initiatives.
• Strong background in resource planning, workforce management, budgeting, and operational oversight.
• Experience collaborating across geographically distributed and cross-functional teams.
• Excellent written and verbal communication skills with the ability to engage technical and non-technical audiences.