Application System Analyst

SoTalent; Irving (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Sotalent in Irving, TX, is seeking an Application Systems Analyst II to design, configure, and support enterprise applications within a healthcare setting. You will partner with stakeholders to optimize workflows, improve usability, and ensure system effectiveness across departments.

The role emphasizes delivering practical solutions, managing medium-complexity projects, and mentoring junior analysts while adhering to governance and change control processes.

Qualifications

• 3+ years experience supporting applications or information systems in healthcare.
• Experience with medium-complexity projects and system implementations.
• Ability to gather requirements and deliver practical solutions.
• Ability to work independently within a team.

Responsibilities

• Analyze, configure, test, document, implement, maintain, and optimize assigned applications and business processes.
• Provide ongoing application support and troubleshooting for end users.
• Resolve moderate application incidents, requests, and system issues independently.
• Ensure solutions meet operational, technical, and business requirements.
• Evaluate new application functionality and system enhancements for business value.

Skills

Healthcare domain knowledge

Stakeholder communication

Analytical thinking

Problem solving

Independent working

Education

Associate's or Bachelor's degree in Healthcare/IS/Business/CS

Tools

MS Office Suite

Data analysis tools

Incident management tools

Job description

Location: Irving, Texas, United States (Hybrid)

Industry: Hospitals and Health Care

Work Setting: Hybrid

Are you passionate about optimizing healthcare technology solutions, improving business processes, and bridging the gap between operational stakeholders and information systems to deliver meaningful outcomes?

Join a collaborative and mission-driven organization where technology, innovation, and operational excellence come together to support critical healthcare operations. We are seeking an Application Systems Analyst II to design, configure, support, and optimize enterprise applications while partnering with stakeholders to improve workflows, enhance user experiences, and drive system effectiveness.

Role Overview

The Application Systems Analyst II serves as a key liaison between business users, operational leaders, technical teams, support teams, and software vendors. This role is responsible for analyzing business requirements, configuring and supporting applications, managing system enhancements, troubleshooting issues, and ensuring technology solutions align with operational objectives.

The ideal candidate brings strong application support experience, healthcare systems knowledge, analytical thinking, and the ability to manage medium-to-high complexity projects with minimal supervision.

Key Responsibilities

• Analyze, configure, test, document, implement, maintain, and optimize assigned applications and business processes.
• Provide ongoing application support and troubleshooting for end users.
• Resolve moderate application incidents, requests, and system issues independently.
• Ensure solutions meet operational, technical, and business requirements.
• Evaluate new application functionality and system enhancements for business value.

Business Analysis & Process Improvement

• Gather, analyze, and document business requirements and workflow needs.
• Perform process mapping, stakeholder analysis, gap analysis, and solution recommendations.
• Identify opportunities to improve efficiency, usability, and operational effectiveness.
• Translate business challenges into practical system solutions.
• Promote standardized workflows and best practices across departments.

Project Management & Implementation

• Manage and support medium-complexity projects and system initiatives.
• Coordinate project activities including requirements gathering, testing, validation, training, deployment, and post-go-live support.
• Develop timelines, monitor progress, and communicate project status to stakeholders.
• Collaborate across functional teams to ensure successful project delivery.
• Support change management and implementation activities.
• Serve as a primary liaison between business users, leadership teams, vendors, and technical resources.
• Build strong relationships with operational stakeholders and user communities.
• Coordinate with software vendors regarding system enhancements, issues, and code changes.
• Share industry and vendor best practices with business leaders.
• Maintain stakeholder engagement throughout project and support lifecycles.

System Design & Configuration

• Configure and maintain enterprise applications according to organizational standards.
• Analyze and design application solutions that support business processes.
• Document system configuration and support materials.
• Explain technical concepts and application functionality to both technical and non-technical audiences.
• Provide guidance and oversight on application design and configuration activities.

Change Management & Governance

• Follow established system governance, change control, and approval processes.
• Ensure proper testing, validation, and documentation of system changes.
• Maintain compliance with organizational standards and operational procedures.
• Escalate issues when service-level agreements or vendor expectations are not being met.
• Support audit and compliance requirements as needed.

Training & Knowledge Sharing

• Develop training materials and end-user documentation.
• Conduct formal and informal training sessions for users and team members.
• Mentor junior analysts and support knowledge transfer initiatives.
• Promote continuous learning and adoption of best practices.
• Assist with onboarding and professional development activities.

Technical Troubleshooting & Support

• Collaborate with infrastructure and technical teams to diagnose application-related issues.
• Investigate root causes of performance, integration, and configuration problems.
• Support incident resolution and service restoration activities.
• Monitor system functionality and proactively address emerging concerns.
• Maintain awareness of infrastructure dependencies and their impact on system availability.

Required Qualifications

Education

• Associate's degree or Bachelor's degree in Healthcare, Information Systems, Business Administration, Computer Science, or a related field preferred.

Experience

• Minimum 3 years of experience supporting applications, information systems, or business technology solutions.
• At least 2 years of experience within healthcare, business systems, or information technology environments.
• Experience supporting medium-complexity projects and application implementations.
• Experience gathering business requirements and providing system solutions.
• Ability to work independently while collaborating effectively within a team environment.

Technical Skills

• Application analysis, configuration, and support.
• Business process analysis and workflow optimization.
• System testing, documentation, and implementation.
• Microsoft Word, Excel, PowerPoint, and related productivity tools.
• Data analysis and presentation of information using charts, reports, and visualizations.
• Change management and system governance processes.
• Incident management and troubleshooting methodologies.

Preferred Qualifications

• Experience with healthcare information systems and clinical or business applications.
• Certification related to assigned applications or technology platforms.
• Experience working with enterprise vendor-supported applications.
• Knowledge of healthcare operations, workflows, and regulatory environments.
• Experience supporting enterprise software implementations and upgrades.

Specialized Application Certifications

For application-specific roles:

• Platform-specific certifications may be required within a designated timeframe after hire.
• Ongoing maintenance of certifications and continuing education may be required.
• Strong analytical and problem-solving skills.
• Excellent customer service and stakeholder management abilities.
• Ability to manage multiple priorities and projects simultaneously.
• Strong written, verbal, and interpersonal communication skills.
• Effective collaboration and relationship-building capabilities.
• Attention to detail and commitment to quality.
• Ability to adapt to changing priorities and evolving technologies.
• Sound decision-making and critical-thinking skills.
• Self-motivated with the ability to work independently.
• Strong organizational and time-management abilities.

What We Offer

• Opportunity to work on impactful healthcare technology initiatives.
• Exposure to enterprise applications, process improvement, and digital transformation projects.
• Collaborative and supportive team environment.
• Professional development and certification opportunities.
• Career growth within healthcare technology and information systems.
• Opportunity to improve operational efficiency and user experiences through technology.