Information Services Manager

Northwest Regional Library System; Dayton (OH); On-site; USD 60,836 - 74,355; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement benefits

Job summary

A public library system is seeking a full-time Information Services Manager to oversee staffing, ensure excellent customer service, and promote community engagement. The ideal candidate will possess a Master's in Library Science and 3-5 years of experience in a public library setting. Responsibilities include establishing goals, managing collections, and leading a team. The annual salary starts at $67,596 with comprehensive benefits including health insurance and retirement plans.

Qualifications

• Minimum of three to five years of experience in a public library setting at a professional level.
• Supervisory experience preferred.
• Knowledge of professional library principles, theories, concepts, policies, and procedures.

Responsibilities

• Establishes and implements goals for Information Services.
• Directs all department services such as reference assistance.
• Hires, trains, supervises, and evaluates employees.

Skills

Effective relationship maintenance

Excellent presentation skills

Confrontation management

Budget preparation and administration

Knowledge of library principles

Education

Master's in Library and Information Science

Job description

The Dayton Metro Library is seeking a full-time Information Services Manager. This position reports to the Main Library Manager at the Main Library in downtown Dayton. This position oversees staffing of several service points in the Library along with programming geared towards adult patrons. They work collaboratively with the other department managers at Main to ensure that patrons can utilize the Main Library safety and effectively. The ideal candidate will provide innovative ideas and excel at promoting teamwork to achieve the Library’s goals. Join our team today!

DML is committed to cultivating environments and a workforce that reflects our community. As such, we encourage everyone to apply. Further, we recognize the importance of language expertise on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).

Essential Job Duties

• Establishes and implements goals and objectives for Information Services at the Main Library that support the Library’s mission.
• Directs all department services such as reference assistance, readers’ advisory, outreach, and adult programming. Ensures that customer service is a top priority for all Information Services staff members.
• Directly hires, trains, supervises, schedules, coaches, and evaluates employees in Information Services. Oversees department volunteers. Ensures proper staffing at assigned customer service points. Serves as liaison between Public Services Director and staff. Communicates with the administrative team on policy, patron, and staffing issues.
• Ensures the efficient, effective, customer service-oriented delivery of services to Library patrons. Maintains a current knowledge of Library operations, policies, and procedures. Demonstrates and models excellent internal and external customer service. A minimum of 10-20% of work time is spent at a public service point.
• Manages the collections of Information Services and oversees evaluation and processing of donated materials. Collaborates with Technical Services to ensure the collection is responsive to community’s information, recreational, and educational needs. Arranges for repair, cancellation, or redistribution of materials as needed.
• Promotes community awareness of the Library and establishes effective communication and partnerships with community groups, organizations, and individuals.
• Prepares annual budget requests and submits quarterly, topical, and other reports as requested.
• Answers patrons’ reference questions and assists patrons in selecting and locating materials. Assists patrons in the use of computers, personal electronic devices, and library virtual materials.

Job Qualifications

• Master’s in Library and Information Science from an A.L.A. accredited program, minimum of three to five years of increasingly responsible experience in a public library setting at a professional level.
• Supervisory experience preferred.
• Ability to maintain effective relationships with community officials, leaders, organizations, the public, Library managers, and staff.
• Ability to read, analyze, and interpret general business periodicals, professional journals, policy and procedure manuals, and governmental regulations.
• Ability to effectively present information and respond to questions from staff, patrons, and members of the community individually and in a group setting. Ability to deal effectively with confrontational individuals and/or challenging situations.
• Ability to plan, schedule and oversee department operations and personnel.
• Knowledge of professional library principles, theories, concepts, policies, and procedures. Knowledge and appreciation of literature, periodicals, audiovisual materials, web sites, social media, and other electronic media which constitute a diverse, current, and relevant collection. Ability to develop programs and services to meet community needs.
• Ability to prepare and administer budgets.
• Ability to model a competent and complete search strategy using both print and non-print information resources. Knowledge of available and emerging technologies and their application to library services.

Transportation

Valid Ohio driver’s license, acceptable motor vehicle record, and continuous insurability required for driving own vehicle for Library-related obligations OR has access to reliable and efficient transportation.

Compensation and Benefits

The starting annual salary for this position is $67,596. Benefits include health, dental and vision insurance along with paid time off and OPERS retirement.

The Dayton Metro Library is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.