Information Services Assistant

Northwest Regional Library System; Dayton, Northern (OH, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Dayton Metro Library is seeking an Information Services Assistant for the Outreach Services department. The role involves engaging with older adults and community members to teach technology in group or one-on-one settings, plus occasional storytelling at preschools/daycares.

Requires a valid driver’s license with three years of experience, and willingness to drive Bookmobile and outreach vehicles. The library values multilingual abilities and community engagement across Dayton.

Qualifications

• Bachelor’s degree preferred; or 1–2 years of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents such as policies and procedure manuals.
• Ability to write routine reports and correspondence; speak effectively and apply active listening.
• Ability to provide one-on-one instruction and conduct public training sessions.

Responsibilities

• Demonstrates excellent internal and external customer service; supports children, senior services, and underserved populations via Bookmobile, Lobby Stop, and Homebound programs.
• Assists library users with reference, readers’ advisory, public computers, personal devices, and virtual materials; serves diverse groups in mobile settings.
• Plans, develops, and promotes programs and services to meet informational and recreational needs.
• Provides instruction to patrons and employees; conducts public training sessions in computer applications, devices, and virtual library services.
• Serves as liaison with Information Technology Services; troubleshoots and maintains equipment.
• Selects materials for patrons; performs circulation duties and maps Homebound routes.
• Drives and inspects department vehicles; ensures safety and supports opening/closing routines.
• May assist with collection development activities such as redistribution, purchase suggestions, or deselection.

Skills

Customer service

Public training

Active listening

Communication skills

Team oriented

Tech teaching

Education

Bachelor’s degree

Job description

The Dayton Metro Library is seeking a full-time Information Services Assistant to work in our Outreach Services department. This individual is required to have been a fully licensed driver for a minimum of three years and be at least 21 years of age. Their driving privileges must be intact, and they must pass a motor vehicle screening with the Library’s insurance company. We are looking for an enthusiastic, team-oriented individual who is dedicated to learning and teaching technology to older adults, either in small groups or in a one-on-one setting. The successful candidate may also be called upon to offer story times at preschools and/or daycares in the area. If you enjoy being out and about in the community, visiting different neighborhoods every day, then consider joining our team!

DML is committed to cultivating environments and a workforce that reflects our community. Further, we recognize the importance of language expertise on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).

Essential Job Duties

• Demonstrates excellent internal and external customer service. Proactively provides support to children, senior services, and other underserved populations through the Bookmobile, Lobby Stop, and Homebound programs.
• Provides library users with assistance in reference, readers’ advisory, and in the use of public computers, personal electronic devices and library virtual materials. Serves older adults, children, caregivers and parents in a mobile services environment. Provides library services in institutional and community event settings.
• Under the direction of the manager(s)/librarian(s), plans, develops, and promotes programs and services to meet the informational and recreational needs of individuals served.
• Provides instruction to patrons and employees. Conducts public training sessions in computer applications, personal electronic devices and virtual library services.
• Serves as liaison with Information Technology Services. Troubleshoots and maintains automation/electronic equipment.
• Selects materials for patrons using individual profiles. Performs circulation responsibilities and related activities as needed. Maps Homebound routes.
• Performs daily pre-departure check of vehicles for proper operation. Drives all department vehicles to appointed stops and parks unit in a position to ensure patron and staff safety.
• Assists with daily routines, including request pull list, delivery, loading and unloading the vehicles, and other opening and closing duties.
• Under the direction of a manager, may assist with collection development activities such as redistribution, purchase suggestions or preliminary deselection.

Job Qualifications

• Bachelor’s degree from a four-year college or university preferred; or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents such as policies and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and apply active listening skills. Ability to communicate effectively when dealing with patrons, staff and members of the community.
• Ability to effectively provide one-on-one instruction and present public training sessions.
• Ability to deal effectively with confrontational individuals and/or challenging situations.
• Ability to determine patron information needs and construct a competent and complete search strategy.
• Ability to develop and deliver programs and services to meet community needs.
• Knowledge of adult, teen, and children’s materials and reader’s interests.
• General knowledge of PC equipment required.
• Fluency with personal electronic devices and library virtual materials required.
• The typical schedule for this position is Monday through Friday, 8:00 to 5:00, with occasional weekends and evenings.

Physical Requirements: Ability to occasionally load and unload materials weighing 55-85 pounds. Ability to frequently carry, grasp, reach, hold, lift, stoop, turn, and use keyboard. Ability to intermittently pull and push book trucks weighing up to 250 pounds, up and down ramps and over uneven surfaces. Ability to frequently lift bagged materials weighing 10-15 pounds, sit, stand, walk, and drive. Specific vision abilities required by this job include close vision, distance vision for driving, and the ability to distinguish colors. Ability to speak and hear required. Employee will be exposed to outside weather conditions.

Transportation and Driving Requirements: Valid driver’s license, acceptable motor vehicle record, and continuous insurability required. Applicants must have had their permanent driver’s license for a minimum of three years and be at least 21 years of age. Proven competency operating and maintaining the Bookmobile and all other Outreach vehicles required. *Please note: Driver’s license permits or probationary licenses are not acceptable for this position.*

Compensation and Benefits: Starting hourly rate for this position is $19.93. Benefits include health, dental and vision insurance along with paid time off and OPERS retirement.

The Dayton Metro Library is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.