Information Resources Lead

RIVA Solutions, Inc.; United States; On-site; USD 95,000 - 110,000; Full time

Job summary

RIVA Solutions, Inc. seeks an Information Resources Lead to manage Federal information resources (IR) support services and digital knowledge management activities.

The ideal candidate will lead virtual library operations, support research and literature search requests, manage taxonomy and metadata governance, coordinate user training, and collaborate with web services teams to improve searchability, accessibility, and organization of Federal client research and digital content.

Qualifications

• MLS/MLIS or equivalent education and experience in library science, information science, public health informatics, knowledge management, or research services.
• Experience providing reference, research, literature search, information retrieval, and article or document fulfillment services.
• Experience managing virtual library resources, subscriptions, licenses, vendor records, budget tracking, or electronic resource administration.
• Experience with taxonomy, metadata, controlled vocabularies, tagging, content organization, SEO/search improvement, or information architecture.
• Ability to provide user training and clearly communicate research strategies to staff with varying technical backgrounds.
• Strong writing, editing, reporting, organization, customer service, and stakeholder coordination skills.

Responsibilities

• Lead day-to-day IR support services, including virtual library administration, reference and research requests, article fulfillment, literature searches, and research support inquiries.
• Monitor the Federal client virtual library, evaluate content currency and functionality, coordinate updates with intranet and web staff, and maintain subscription and database access information.
• Track IR service usage, request types, turnaround times, research study summaries, and workload metrics; provide status reports to the TOO and program leadership.
• Manage subscription budgets, license records, purchases, renewals, registrations, acquisitions, vendor agreements, and IAA-related documentation.
• Provide knowledge management and bibliographic reference management support using tools such as PubMed, NIH Library resources, DOCLINE, ILLIAD, EndNote, and related databases.
• Coordinate and deliver 12–24 annual training sessions through webinars, phone, in-person, and group formats on virtual library resources and research tools.
• Lead taxonomy governance and standardization across Federal client websites, including metadata tagging, controlled vocabulary updates, SEO/search improvements, and taxonomy testing.
• Collaborate with web content and UX teams to assign keywords and taxonomy tags that improve content searchability and discoverability.
• Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search-related improvements in coordination with web services and QA teams.
• Locate federally funded research studies, prepare concise summaries, and coordinate with web services teams to publish content in accessible, searchable Drupal/WCMS formats.

Skills

Writing

Editing

Reporting

Organization

Customer service

Stakeholder coordination

User training

Research strategies

Education

MLS/MLIS

Tools

Drupal/WCMS

Jira

Confluence

Google Analytics

PubMed

DOCLINE

NIH ILLIAD

EndNote

OCLC

Job description

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.

Position Overview

RIVA Solutions is seeking an Information Resources Lead to manage Federal information resources (IR) support services and digital knowledge management activities. The ideal candidate will lead virtual library operations, support research and literature search requests, manage taxonomy and metadata governance, coordinate user training, and collaborate with web services teams to improve searchability, accessibility, and organization of Federal client research and digital content.

Core Responsibilities

• Lead day-to-day IR support services, including virtual library administration, reference and research requests, article fulfillment, literature searches, and research support inquiries.
• Monitor the Federal client virtual library, evaluate content currency and functionality, coordinate updates with intranet and web staff, and maintain subscription and database access information.
• Track IR service usage, request types, turnaround times, research study summaries, and workload metrics; provide status reports to the TOO and program leadership.
• Manage subscription budgets, license records, purchases, renewals, registrations, acquisitions, vendor agreements, and IAA-related documentation.
• Provide knowledge management and bibliographic reference management support using tools such as PubMed, NIH Library resources, DOCLINE, ILLIAD, EndNote, and related databases.
• Coordinate and deliver 12–24 annual training sessions through webinars, phone, in-person, and group formats on virtual library resources and research tools.
• Lead taxonomy governance and standardization across Federal client websites, including metadata tagging, controlled vocabulary updates, SEO/search improvements, and taxonomy testing.
• Collaborate with web content and UX teams to assign keywords and taxonomy tags that improve content searchability and discoverability.
• Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search-related improvements in coordination with web services and QA teams.
• Locate federally funded research studies, prepare concise summaries, and coordinate with web services teams to publish content in accessible, searchable Drupal/WCMS formats.

Minimum Qualifications

• MLS/MLIS or equivalent education and experience in library science, information science, public health informatics, knowledge management, or research services.
• Experience providing reference, research, literature search, information retrieval, and article or document fulfillment services.
• Experience managing virtual library resources, subscriptions, licenses, vendor records, budget tracking, or electronic resource administration.
• Experience with taxonomy, metadata, controlled vocabularies, tagging, content organization, SEO/search improvement, or information architecture.
• Ability to provide user training and clearly communicate research strategies to staff with varying technical backgrounds.
• Strong writing, editing, reporting, organization, customer service, and stakeholder coordination skills.

Preferred Qualifications

• Experience supporting public health, healthcare quality, evidence-based practice, government research, or scientific dissemination programs.
• Experience with Drupal/WCMS, Jira, Confluence, Google Analytics, Optimal Workshop, Cision/Meltwater, PubMed, DOCLINE, NIH ILLIAD, OCLC, EndNote, or comparable tools.
• Experience supporting AI search, chatbot content, knowledge bases, research study databases, or taxonomy governance initiatives.
• MPH, DrPH, Certified in Public Health (CPH), or healthcare/public health domain experience preferred.

The salary or salary range for this role reflects an estimated range informed by multiple compensation factors. Final offers may vary based on considerations such as relevant experience, education and training, critical skillsets, and overall business needs.

Pay range

$95,000 - $110,000 USD

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION

We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords.

RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.

If you need an accommodation at any point in our process, send an email to [e-mail], we'll be happy to help.

VETERAN SUPPORT & ACCESSIBILITY

As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.

RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.