Information Management Specialist (Sr.)

starfish; Eglin Air Force Base (FL); Presencial; USD 110 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ESOP participation

401(k) match

Medical, dental, vision

Resumo da oferta

Torch Technologies seeks a Senior Information Management Specialist to support the AFRL/RWOC at Eglin AFB, FL. The role covers IM planning, IT support, systems integration, IA, and customer-facing IT services across Windows, UNIX, and Linux environments.

Responsibilities include project involvement from inception to completion, monthly reporting, and ensuring compliance with DoW 8140-M guidelines. A TS/SCI eligible clearance is required at hire.

Qualificações

• U.S. Citizenship required.
• Master's degree or equivalent applicable work experience.
• 10 years' relevant experience.
• DoW 8570/8140 IAT Level II; CompTIA Security+ CE or equivalent required.
• Customer Service – work with clients and customers to assess needs and provide solutions.
• Problem Solving - identify issues and evaluate alternatives.
• Oral Communication - convey information clearly to diverse audiences.
• Attention to Detail - thorough and precise in work.

Responsabilidades

• Provide IM support per DoW 8140.03-M across workforce management, IM planning, analyses, and reporting.
• Manage LAN, Electronic Message Service, telecommunications, and other customer services; assist with database design/maintenance.
• Develop IT plans, applications, and security measures; support IT projects from inception to completion.
• Provide software support across Windows, UNIX, LINUX, and other OS; maintain IA and IA-related duties.
• Submit monthly reports to IT lead and participate in monthly IT meetings.

Conhecimentos

IAT II

Security+ CE

Active TS/SCI

Customer Service

Problem Solving

Oral Communication

Attention to Detail

Time Management

Team Collaboration

Formação académica

Master's degree or equivalent

Ferramentas

ServiceNow

Active Directory

IAO Express

Remedy

PowerShell

Remote Desktop

Descrição da oferta de emprego

Torch Technologies

Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: “Lighting the Pathway of Freedom”. And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us!

Torch Technologies has an exciting opportunity for a Senior Information Management Specialist for the Tenants Contract, supporting the Air Force Division at the Air Force Research Laboratory’s Munitions Directorate’s Integration and Operations Division (AFRL/RWOC) at Eglin AFB, FL.

As a Senior Information Management Specialist, your duties will include the following, but are not limited to:

• Provide broad range of Information Management support IAW DoW 8140.03-M to accomplish the full gamut of Information Management tasks including but not limited to: workforce management and planning including development of IM plans, analyses and reporting; information management support including management of LAN, Electronic Message Service, Telecommunications, and other customer management services; application development; scanning services; telecommunications services maintenance; information assurance/protection; and database services to assist IM personnel with database design/development and maintenance.
• Expected to apply knowledge and experience across a broad spectrum of Information Management functions applying proficiency in information technology (hardware, software, applications, databases, etc) to establish and maintain Information Technology (IT) capability for the Government in accordance and in compliance with DoW 8140.03-M and other Government information management instructions, policies and procedures to support the full range of tasks in Information Management, and have the knowledge and skills to perform the duties of Information Management (IM) Specialist.
• Provide customer support, application development, planning, network implementation, systems integration, communication support, computer-communication maintenance, Information Technology Equipment (ITE) asset management, with some Secure and Non-secure VTC and meeting support, Information Assurance (IA), and/or Telephone Control Officer (TCO) duties.
• Participate in monthly IT Meetings for review current issues/topics with IT team.
• Assist in IT projects from inception to completion, including all resolution matters as needed with government customers.
• Be able to provide software support including but not limited to: Multiple Generations of Microsoft Windows, Variants of UNIX, Variants of LINUX (LINUX experience strongly desired), other proprietary/open-source operating systems (e.g. Apple MacOS, Citrix Metaframe products, VMware Systems, etc.)
• Submit monthly report to IT lead.

Required Qualifications

• U.S. Citizenship
• Master's degree or equivalent applicable work experience.
• 10 years' relevant experience,
• DoW 8570/8140 IAT Level II; CompTIA Security+ CE or equivalent required.
• Customer Service – Work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Problem Solving - Identifies problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.
• Oral Communication - Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral presentations; listen to others, attend to nonverbal cues, and respond appropriately.
• Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
• Strong technical troubleshooting and problem-solving skills – Able to diagnose and solve a wide range of technical problems under pressure.
• Strong time management and organizational skills - Ability to juggle multiple tasks and priorities and effectively manage time and resources.
• A commitment to staying up to date with the latest technologies and best practices.
• Familiarity with: ServiceNow, Active Directory, IAO Express, Remedy, PowerShell, and Remote Desktop.
• Active TS/SCI eligible clearance required at hire, clearance level must be maintained throughout employment.

Preferred Qualifications

• Setting up, configuring, and troubleshooting network connections, including both wired and wireless networks.
• Different operating systems (such as Windows, MacOS, and Linux) and a solid understanding of computer hardware.
• Best practices for securing computer systems and networks, and the ability to implement and maintain security measures.
• Installing, configuring, and maintaining computer systems, networks, and software
• Troubleshooting hardware and software issues and provide technical support to users.
• Implementing and maintaining security measures to protect computer systems and networks.
• Performing routine backups and disaster recovery operations.
• Monitoring system performance and making recommendations for improvements.
• Planning and executing system upgrades and migrations.
• Collaborating with other IT professionals to design and implement IT solutions.
• Creating and maintaining documentation for IT systems and procedures.
• Providing training and support to users on IT systems and software.
• Managing user accounts, access, and permissions.
• Participating in the development and implementation of IT policies and procedures.
• Staying up to date with the latest technologies and best practices in the field.
• Coordinating and managing IT projects, including planning, scheduling, and resource allocation.
• Maintaining a clean, safe, and organized work environment and adhere to all relevant safety policies and procedures.

Schedule

Regular, Full Time

Work Location

Onsite at Eglin AFB, FL

Travel

Yes, 20%

Relocation Assistance Available

No

Position Contingent Upon Award of Contract

No

Benefits

• ESOP participation
• 401(k) match
• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• flexible spending accounts
• Health Saving Accounts
• Health Reimbursement Accounts
• EAP
• education assistance
• paid time off
• holidays

Applying to Torch Technologies

Only those candidates invited for an interview will be contacted. Employment at Torch Technologies is contingent upon the successful completion of a comprehensive background check.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. Torch Technologies, Inc. participates in E-Verify.

Accommodations

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Careers Link as a result of your disability. You can request reasonable accommodations by sending an email to [e-mail]. Thank you for your interest in Torch Technologies.