Information Desk Concierge - Fulltime Day/Evening

Holy Name Medical Center; Teaneck Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Tuition reimbursement

Comprehensive benefits package

Job summary

Holy Name Medical Center in Teaneck, NJ seeks an Information Desk Concierge to warmly greet patients and visitors, verify passes, and guide them to the correct location.

The role provides orientation, answers questions by phone, coordinates with staff, and helps manage vendor entries. Full-time day/evening shift offers comprehensive benefits and a patient-focused work environment.

Qualifications

• High School Diploma or equivalent is required.
• 4–6 years of public-facing experience.
• Strong communication and customer service skills.

Responsibilities

• Greet and assist patients and visitors with passes and directions.
• Validate parking passes and escort to destinations.
• Answer phone with accurate information.
• Direct vendors and deliveries to proper entrances.
• Maintain calendar of meetings and events and direct participants.

Skills

Communication skills

Customer service

HIPAA privacy

Telephone presence

Data entry

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Information Desk Concierge - Fulltime Day/Evening

Location: Teaneck, NJ, United States
Date Posted: Sep 9, 2026

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

Responsible for greeting and navigating patients and guests, entering the hospital via point of entry and registration areas. Provide assistance to patients checking-in for services, and expedite patient flow. Provide all visitors with passes, directions, and general information

What you will do

• Demonstrate a courteous, professional, understanding and compassionate demeanor when interacting with patients, staff, visitors, physicians and others while ensuring confidentiality.
• Greets all incoming people in a friendly manner, both in words and with a welcoming smile and provides all patient visitors with passes and accurate easy to follow directions. Validate parking passes for patients.
• Navigate and escort patient and/or visitors to their desired destination.
• Answers telephone calls with accurate information in a courteous and professional manner.
• Directs vendors and shipment deliveries to appropriate entrance for admittance, check appointment for all visiting vendors. Distribute necessary paperwork and vendor ID badges.
• Provide scrub badges for necessary personnel to OR Department.
• Maintains an updated calendar of hospital meetings and/or events to direct participants accurately.
• Identifies and communicates patient experience issues and/or concerns to appropriate hospital personnel and/or Supervisor for resolution.
• Demonstrates compliance with hospital dress code by being well groomed, wearing HNMC Identification and department uniform.
• Observes policy regarding fire and safety regulations infection control, smoking restrictions, telephone usage, breaks and performs related duties as assigned.
• Trains and provides updates to volunteers and new staff who are assigned.
• Monitor and supply inventory updates for information desk.
• Distribution of volunteer lunch/snack tickets

Education Qualifications

• High School Diploma Or equivalent experience Required

Experience Qualifications

• 4-6 years Two to four years working experience dealing with the public Required

Knowledge, Skills, and Abilities

• Ability to interact with patients, family members and Holy Name clinical and non-clinical staff in a professional manner, maintaining tact and courtesy at all times
• Must possess excellent communication skills;
• personable and professional telephone presence
• Able to handle patient confidential information with sensitivity and adhere to hospital’s HIPPA and privacy practices
• Deal well with stressful situations.
• Data entry and computer knowledge preferred.

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $18.00/hour - $22.00/hour

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.