ER Registration Specialist - Per Diem

Holy Name Medical Center; Teaneck Township (NJ); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching

Tuition reimbursement

Paid time off

On-site parking

On-site child care

Job summary

Holy Name Medical Center in Teaneck, NJ is seeking an ER Registration Specialist to verify demographics and insurance, collect financial obligations, and register patients. This role is customer-service oriented and focused on promoting a positive patient experience.

The position requires high school diploma and 1–3 years of data entry and customer service experience, preferably in healthcare or related fields. Competitive benefits, flexible schedules, and on-site parking are offered.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience with computerized data entry.
• 1–3 years in a customer service-related field.
• 1–3 years in healthcare, call center, business, financial or insurance field preferred.

Responsibilities

• Verify patient identity and gather registration information.
• Collect patient financial responsibilities as applicable.
• Explain and obtain signatures on releases and consent forms.
• Prepare ID bracelet and verify information.
• Document data into computer systems per policy.
• Provide timely, courteous service via phone and in person.

Skills

Customer service

Data entry

Communication skills

Empathy

Time management

Education

High School Diploma or equivalent

Job description

Description

ER Registration Specialist

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

A Brief Overview

The ER Registration Specialist enters and verifies demographic and insurance information, identifies and collects patient and financial obligations, and registers or admits the patient. This position is customer service driven and the individual must have the ability to effectively promote a positive patient and family experience, exhibit empathy, engage in compassionate collections and demonstrate strong communication skills.

What You Will Do

• Obtain and verify patient identity, demographic and registration information; effectively communicate the purpose for and the requirements of all patient required documents
• Collects patient financial responsibilities when applicable (e.g. copay, deductible, co- insurance, self-pay rates and any outstanding balances for HN and HN physicians
• Explains and obtains necessary signatures from patient on the appropriate releases and consent forms
• Prepares ID bracelet, verifies information prior to placing armband on the patient
• Demonstrates a thorough knowledge of registration procedures and policies
• Has understanding of computer software and printers utilized to perform daily functions
• Answers telephone and other incoming communications in a timely and customer- service oriented manner
• Must communicate with nurses/doctors when applicable in a professional manner and maintain professional at all times while on hospital grounds
• Demonstrates ability to recognize priorities and deal with them promptly
• Exhibits good organizational and time management skills which contribute to the operations efficiency
• Prioritizes/organizes work assignments and adjusts priorities based on changing situations
• Inputs patient data into computer network according to department policy and procedure. Utilizes scheduling and document management systems
• Performs duties in an independent manner with little need of direct supervision
• Performs all duties as requested by management teams

Education Qualifications

• High School Diploma or equivalent

Experience Qualifications

• 1-3 years Experience with computerized data entry Required
• 1-3 years Minimum - One (1) year of experience in a customer service related field Required
• 1-3 years One (1) year of experience in a healthcare, call center, business, financial or insurance related field. Preferred

Knowledge, Skills, And Abilities

• Ability to work in a busy and demanding environment
• Must have strong understanding of EMTALA rules
• Must independently recognize and evaluate situations for the level of urgency
• Experience in providing a high level of customer service
• Strong emotional intelligence and empathy
• Excellent written and oral communication skills
• Must be detail oriented and accurate
• Ability to multi-task and prioritize tasks
• Displays an aptitude and willingness to learn new responsibilities
• Willing accepts feedback
• Flexible and innovative
• Ability to problem-solve and work independently
• Dependable and reliable in achieving goals
• Familiarity with medical terminology and abbreviations

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $19.00/hour - $22.50/hour

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.