Health Services Navigator - FT Days

Holy Name Medical Center; Hackensack (NJ); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Healthcare benefits

Dental & Vision

On-site child care

401(k) matching

Tuition reimbursement

Paid time off

Flexible spending accounts

Life insurance

Free on-site parking

Job summary

Holy Name Medical Center in Hackensack, NJ, seeks a Patient Registration Clerk to register patients, verify insurances, and collect accurate data for medical services. The role emphasizes confidentiality, rapid data entry, and smooth transitions from office to hospital services.

The position requires a high school diploma and experience with data entry; it offers full-time or part-time schedules with a comprehensive benefits package, including health coverage, tuition reimbursement, and on-site

Qualifications

• High School diploma or equivalent required.
• Experience with computerized data entry is required.
• Knowledge of medical terminology and strong communication skills.
• Ability to work independently and under pressure.

Responsibilities

• Register patients accurately and efficiently.
• Verify insurance and precertification documents.
• Enter patient data into medical service software.
• Determine patient benefit coverage and financial responsibilities.
• Coordinate transition of patient from physician's office to Holy Name Medical Center.
• Adhere to confidentiality and quality benchmarks.
• Support call center coverage and scheduling adjustments.
• Perform other duties as assigned.

Skills

Independent work

Medical terminology

Communication skills

Telephone technique

Working under pressure

Education

High School diploma or equivalent

Job description

Location: Hackensack, NJ, United States
Date Posted: Aug 13, 2026

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.
Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through graduate medical education, a Pharmacy Residency Program, and our Institute for Simulation Learning. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

Responsible for the complete and accurate registration of all patients in an orderly, expeditious and pleasant manner. Employee must have in-depth knowledge of Patient Registration and insurance verification policies and procedures. Has understanding of computer terminals and printers in order to perform daily functions.

What you will do

• Promptly answers, screens and Patient Registration authorizations and telephone inquiries with strict adherence to confidentially agreements policies and procedures.
• Provides Patients information on Holy Name Medical Center patient programs, policies and procedures.
• Collects and enters all Patient personal data and insurance information, into the appropriate medical service software to complete and prepare patient record. Collection includes validation of active insurance and ensuring all precertification documents are on file prior to Patient receiving service. Documentation is to be concise, thorough and accurate.
• Registration Navigator is responsible for determining Patient benefit coverage and Patient notification of any financial responsibility, prior to Patient receiving service.
• Registration Navigator is also responsible for transition of patient from Physician’s Office to Holy Name Medical Center. Registration Navigator is responsible for securing all necessary documents to ensure Patient experiences no delays in services they are seeking..
• Meets outlined Holy Name Medical Center benchmarks and/or quality indicators as monitored through audits or recordings.
• Supports organizational changes. Demonstrates professionalism and flexibility in providing coverage and/or availability for the Call Center via scheduling adjustments for unexpected absences, events or call volume variances.
• Performs all other duties as assigned

Education Qualifications

• High School graduate or equivalent Required

Experience Qualifications

• Experience with computerized data entry Required

Knowledge, Skills, and Abilities

• Ability to work independently.
• Knowledge of medical terminology, require good communication skills and telephone technique.
• Must be able to work well under pressure.

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $18.00/hour - $22.00/hour

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.