Information Communications Technician Apprentice

Getting In Limited; Hyde Park Township (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits as an Information Communications Technician Apprentice! This role is perfect for those eager to dive into the world of IT, offering hands-on experience in a supportive environment. You will be responding to helpdesk requests, assisting with hardware and software installations, and working closely with a dynamic technical team. This apprenticeship will not only enhance your technical skills but also provide you with valuable insights into the IT services sector. Join a growing organization focused on improving business IT and performance, and take your first step towards a rewarding career in technology!

Qualifications

• Basic understanding of cloud technology and general IT hardware/software skills.
• Ability to explain technical issues to customers with varying skills.

Responsibilities

• Respond to Helpdesk requests and assist with hardware/software repairs.
• Document and report on network issues and assist with maintenance tasks.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Team working

Initiative

Education

High School Diploma

Tools

CompTIA A+

AZ-900

Job description

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Apply to: Information Communications Technician Apprentice

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Information Communications Technician Apprentice

Apply From: 19/10/2024

Learning Provider

Delivered by SOLVEWAY LIMITED

Employer

JAMCRACKERS UK

Vacancy Description

• Respond to Helpdesk requests remotely
• Help desk calls – taking help desk calls; logging and tracking calls
• Hardware and software repairs in a workshop facility
• Installation of hardware and software
• Carry out network documentation and reporting
• Assisting with sourcing spare parts and replacement equipment
• Assisting technical team with maintenance tasks and installs

Desired Skills:

• Clear and concise telephone manner
• Reliable and able to work both with and without guidance
• Able to explain issues and resolutions to customers with varying technical skills
• Ability to work within a team - ensuring knowledge is shared
• Knowledge of networking, wired and wireless
• General IT hardware and software skills
• A basic understanding of cloud technology

Desired Personal Qualities:

• Flexible and willing to learn new skills
• Motivated
• Reliable
• Enthusiastic

Key Details

Vacancy Title

Information Communications Technician Apprentice

Employer Description

JamCrackers Ltd is a growing IT Services Provider, working with all types of organisations across many different business sectors. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.

Vacancy Location

Unit 10, Leighton Industrial Park, Billington Road, LU7 4AJ

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000282327

Key Dates

Apply From

19/10/2024

Closing Date For Applications

2025-01-23 23:59:59

Interview Begin From

Possible Start Date

2025-01-26 00:00:00

Training

Training to be Provided

Training is typically one day a week. We offer flexible online LIVE learning with our qualified tutor.

Working towards the Information and Communications Technician Level 3 Apprenticeship Standard qualification.

Training Provided:

• CompTIA A+
• AZ-900

Learning Provider

SOLVEWAY LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non-judgemental, Patience

Apply Now