Information Clerk I - C

Bexar County; United States; On-site; USD 24,000 - 28,000; Full time

Job summary

Bexar County seeks an Information Clerk I to handle Tax Office inquiries from the public, update mailing addresses, mail forms and receipts, and route license plates. Under supervision, you will prepare estimates and research requests and notify customers of processing delays or denials.

Requirements include a high school diploma or GED, clerical experience, and basic data entry and math skills. The role is full-time with standard office hours at County facilities.

Qualifications

• High School or GED required or equivalent experience.
• Knowledge of basic office procedures and telephone etiquette.
• Ability to operate computer and basic office equipment; data entry accuracy.

Responsibilities

• Answer routine Tax Office questions by phone and in person.
• Update mailing addresses in computer systems and verify with agencies.
• Prepare and mail forms and tax receipts; route plates as needed.

Skills

Data entry

Telephone etiquette

Customer service

Education

High School or GED

Tools

10-key adding machine

Personal computer

Job description

Job Title Information Clerk I - C Pay Rate Min to Mid Range $17.55 - $20.18 Time Type Full time Summary Under direct supervision, is responsible for answering Tax Office questions from the general public; updates mailing addresses; mails forms and tax receipts; forwards returned mail, files change of address cards and undeliverable tax statements; prepares estimated tax calculations; researches requests; notifies customers of process delays or denials; routes specialized license plates; and performs related duties as required.

Description Duties and Responsibilities:

Answers routine questions over the telephone concerning auto, property tax and other Tax Office related inquiries Updates mailing addresses into computer and verifies information with government agencies such as Bexar Appraisal District Types forms and tax receipts and mails to requesting individuals Files change of address cards and undeliverable tax statements Prepares estimated calculations pertaining to auto and property tax Researches requests such as ownership of property Notifies customers by mail or phone of delays or denials Routes specialized license plates to appropriate Tax Office substation May assist with re-calculating refunds to determine accuracy Performs other duties as required.

Minimum Qualifications:

High School or General Education Development (GED) certificate, and one (1) year office experience; or an equivalent combination of education and experience Knowledge of basic office procedures; knowledge of basic telephone etiquette Skill in communicating with diverse groups of individuals utilizing tact and diplomacy Ability to operate a personal computer, typewriter, 10-key adding machine, telephone and basic office equipment; ability to accurately enter data and file information; ability to understand and follow instructions; ability to perform basic mathematical calculations; ability to establish and maintain effective working relationships with co-workers, other County employees, outside organizations and the general public Must secure and maintain a favorable background investigation and clearance Must clear a pre-employment physical and a pre-employment drug screen test Must be able to maintain an effective attendance record/pattern May be required to work more than 40 hours during the workweek.

Working Environment and Physical Demands:

Working conditions are inside an office environment Physical requirements include lifting/carrying 10-20 lbs. occasionally Occasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard, 10-key adding machine, and basic office equipment. Frequently communicates with others; must be able to exchange accurate information Positions self to perform essential functions Subject to sitting, standing, walking, twisting, reaching, pushing, pulling and bending to perform the essential functions Working With Bexar County Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance. Employee Benefits | Bexar County, TX - Official Website Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence? Become one of our 5,000+ public servants committed to building a better community through quality services. Introduce yourself to our recruiters, and we'll reach out if a suitable role becomes available. With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach. As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service. Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service. At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.