INFORMATION CENTER ATTENDANT I

State of New Hampshire; New Hampshire; On-site; USD 20,000 - 25,000; Full time

Job summary

State of New Hampshire, Seabrook Welcome and Information Center, seeks an Information Center Attendant I to greet visitors, provide information on attractions, lodging, and dining, and promote the State’s sites. The role requires responsibility for cleanliness, inventory, and safety at the center.

Starting pay ranges from $14.40 to $18.46 per hour with a $1.20 shift differential. Training and on‑the‑job development are provided as part of a full‑time schedule Thursday through Monday, 4pm–12am.

Qualifications

• Minimum requirement of 8th grade education.
• Ability to provide information and directions to visitors.
• Excellent customer service and communication with the public.

Responsibilities

• Deliver exceptional customer service and information to visitors.
• Direct visitors to services using brochures, websites, and other resources.
• Perform custodial duties and snow removal to maintain a safe, clean facility.
• Maintain inventory of brochures and travel literature; notify supervisor when low.
• Support marketing by communicating statewide campaigns at Welcome Centers.

Skills

Customer service

Communication skills

Teamwork

Public interaction

Education

8th grade education

Job description

State of New Hampshire Job Posting

Department of Business and Economic Affairs

Bureau of Visitor Services

Seabrook Welcome and Information Center

Information Center Attendant I

Position # 19687

$14.40/hour - $18.46/hour

See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Business and Economic Affairs has a full-time vacancy for Information Center Attendant I at the Seabrook Welcome Center. This is a 40 hour a week position Thursday through Monday 4pm - 12am with an additional $1.20 per hour shift differential. Starting pay is based on experience.

Summary

To represent the State of New Hampshire, Business and Economic Affairs, Division of Travel and Tourism Development (DTTD) supporting the Welcome and Information Centers. To act professionally and courteously while promoting the State of New Hampshire along with maintaining and protecting facilities, providing information and assisting visitors and the traveling public.

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Responsibilities:

Delivers exceptional customer service and information to visitors to promote New Hampshire area attractions, such as lodging, activities, dining and natural resources.

Direct visitors to services as necessary by using brochures, websites and/or other resources for visitor's area of interest. Assist travelers when needed in highway and/or personal emergencies.

Performs general interior and exterior grounds upkeep, including custodial duties and snow removal at the Welcome and Information Centers to insure a safe and clean facility.

Maintains inventory of janitorial supplies and of brochures and travel literature; alerts supervisor when supplies are running low.

Assist Division of Travel and Tourism marketing team by communicating and marketing the State's campaign throughout the Welcome and Information Centers locations.

Actively maintains working knowledge of traveler information throughout the State by attending seminars and training as required.

Performs other related duties as assigned.

Other information:

MINIMUM QUALIFICATIONS:

Education/Experience: 8th grade education

License/Certification: None

Other Requirements :

• Must be able to physically stand for long periods of time, negotiate stairs and lift and carry up to 50 lbs.
• Must have attained 18th birthday on or before date of application.
• Must be available to work various schedules as business needs require.
• May be asked to fill in at other centers as business needs require.

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS:

Enjoy working with the public and meeting new people. Also be a team player and possess great communication skills, as well as be able to maintain composure during stressful times

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES :

In-Band Advancement Available: Yes No

Broad Group Level Advancement Available: Yes No

Criteria: 39309001BGA01 (Level 1 to Level 2)

For promotion from 39-3090 Miscellaneous Entertainment Attendants and Related Workers-1, pay band 1, to 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2, pay band 2, employees must:

• Receive satisfactory performance evaluations;
• Be recommended for promotion by the immediate supervisor;
• Be approved for promotion at the discretion of agency management to satisfy an organizational/business need; and
• Meet the minimum qualification requirements of 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

For further information please contact Karen King, Supervisor 1, [e-mail], [phone]

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

• HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state-paid life insurance plus additional low-cost group life insurance
• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet: https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964