Information and Communications Specialist

Regional Client; Jacksonville (FL); On-site; USD 57,000 - 73,000; Full time

Job summary

The City of Jacksonville is seeking an Information & Communications Specialist to join its Media Services team.

The successful candidate will be a strong writer and multi‑platform content producer, capable of creating public information and marketing materials across print, digital, social, and broadcast channels.

Qualifications

• Strong writer and multi‑platform content producer.
• Public relations and communications experience.
• Understanding of city branding and citizen communication.

Responsibilities

• Prepare public information materials and marketing content.
• Edit and produce media across platforms (print, digital, social, TV).
• Support city meetings, events, and emergency communications.

Skills

Strong writing

Multi‑platform content

Public relations

Education

Bachelor’s in journalism/communication

Job description

Posting number: FY27-00027

Department: City Mgr Office

Division: Media Services

Job classification: Information and Communication Specialist I

Posting type: Open

Categories: Public Relations, Graphic Arts, Marketing, Web Design, Communications, Arts, Design, Entertainment & Media

Summary

Help Tell Jacksonville’s Story!

Your creativity. Your voice. Your community.

The City of Jacksonville’s Media Services team is looking for someone who is ready to turn ideas into engaging content and help connect the community with the people, programs, and services that make Jacksonville a great place to live.

Media Services is the City’s content creation and communication hub, bringing Jacksonville’s story to life through video production, social media, print and digital communications, television, live streaming, and more. From highlighting community events and City services to sharing important information during an emergency, the team plays a vital role in keeping citizens informed, engaged, and connected.

With a mantra to “serve Citizens the way they want to be served,” Media Services meets people where they are—on their phones, social media feeds, television screens, websites, and in the community. The team manages and creates content for a growing social media audience, produces programming for Jacksonville-Onslow Government Television, supports City publications and advertising, and provides critical communication support during hurricanes and other emergencies as part of the City’s Emergency Operations Center.

If you’re creative, collaborative, digitally savvy, and excited about using communications to make a difference in your community, this could be your opportunity to put your talents to work for Jacksonville.

A Little About The City

Jacksonville has one of the youngest demographics in the US with a median age of 22.8 and an estimated population of 75-80,000. The City offers a great work/life balance. We are rich in history and deep in pride of our local military as demonstrated at Lejeune Memorial Gardens near Marine Corp Base Camp Lejeune and New River Air Station. Many of our military return and plant roots here because of the lifestyle and all that the City has to offer. Another reason people stay in Jacksonville... We are a Caring Community as stated in our City seal.

Jacksonville is a great place to work, live and play for you and your family. JacksonvilleNC.gov VisitJacksonvilleNC.com

Social Media is a vital tool in engaging the community in ways they consume information and communicate back to the City. Facebook pages for the City, Recreation Division, Public Safety, Transit, Youth Council all have significant following (close to 100,000 followers and 43,000+ for the City Government FB page alone.) Our young demographic we think plays a role in this outcome and is the reason we heavily rely on social media as a platform for communication with Citizens.

General Description

The City of Jacksonville is looking for an Information & Communications Specialist to be part of the City’s Media Services team. A successful candidate will have a good sense of Jacksonville as a Military host City and is a strong writer/multi-platform content producer. The Information and Communications Specialist performs intermediate professional work across multiple platforms for public communications, public relations and marketing related work. This candidate will serve as the lead Graphic Design and Video Production Editor/Content Creator. This candidate is also familiar with a print room environment creating large format materials. This candidate has basic knowledge of social media platforms and content creation. In this role, the candidate will assist in the planning and production of City meetings, City/partner events and observances as needed. Knowledge of the Jacksonville Area and military community is a plus. Work is performed under the regular supervision of the Media Services Manager.

The salary posted is the full salary range for this position. The starting salary is expected to be in the range of $56,529.30 - $73,137.09 depending on qualifications.

Examples of duties

Preparing public information, communications and marketing materials; developing print or digital media; providing public information and enhancing the City's image. Editing and producing media; executing campaigns, assisting in platform administration, and related work as required all within the City’s branding, styles and Citizen service models; developing and maintaining working relationships with key internal and external individuals and clients. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Develops, edits and produces news releases, documents, videos, digital posts and contributions to the platforms operated by the City within a campaign guideline or unit instruction.
• Documents work and maintains digital assets of the City.
• Provides instructions to others as part of cross training within the Department.
• May be platform administrator for an asset of the City to include social and web platforms.
• Writes and edits work within branding and styles of the City for all platforms.
• Writes, edits and reviews the work of others by direction.
• Executes multi-disciplined campaigns as assigned.
• Participates in public relations, media coverage of the City, campaign development, work with other units for Citizen communication, development of special events, projects and activities designed to advance the City.
• Operates a variety of audio-visual equipment and instruments, in the field and in-house to support City functions.
• Performs related tasks as required.

Qualifications

Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in journalism or communication and 6 months to 2 years’ experience in media.

Special Requirements

Employee may be called upon in case of a disaster, either natural or man-made, to serve the Citizens of Jacksonville and failure to serve when required may result in personnel action. Service to the Citizens during a disaster may result in the assignment of other duties, which will take precedence over duties described in this job description.

• Possession of an appropriate driver's license valid in the State of North Carolina.

Supplemental information

General knowledge of public information and principles and practices of public relations and media relations, journalism, media and government; thorough knowledge of writing and editing; general knowledge of the organization; skill in the use of computer equipment; ability to write public reports and releases; ability to gather and analyze facts on a variety of subjects matters and to assemble and present concise reports and presentations; ability to establish and maintain effective working relationships with City officials, news media and the general public; ability to communicate complex ideas effectively, orally and in writing.

Equal Employment Opportunity

The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.