Information and Assistance Clerk - SR-11

County of Hawai`i; Hilo (HI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Vacation up to 21 days per year

Sick Leave up to 21 days per year

13 paid holidays per year

Training and Development

Public Service Loan Forgiveness (PSLF)

Retirement Plan

Deferred Compensation

Flexible Spending Plan

Health Benefit Plans

Employee Assistance Program (EAP)

Job summary

County of Hawai‘i in Hilo seeks an administrative support specialist to assist the public about elder services. You will assess needs, provide referrals, and support the Mayor's Committee on Aging with clerical tasks.

The role involves standard office duties for the Hawaii County Office of Aging and requires good communication, organization, and computer skills. Temporary full-time appointment with potential conversion.

Qualifications

• High school graduation is required.
• Three years of clerical work experience including typing, PC use, and public contact.
• Ability to provide information and referrals to the public.

Responsibilities

• Provide information and assistance to the public regarding programs and services for the elderly.
• Assess individual needs and refer to appropriate services.
• Provide clerical and technical support to the Mayor's Committee on Aging.
• Perform general clerical duties for the Hawaii County Office of Aging.

Skills

Public contact experience

Typing

PC skills

Word processing

Education

High school diploma

Tools

Word processing

Spreadsheets

Databases

Internet navigation

Job description

Provides information and assistance to the public relating to programs and services for the elderly; provides information, assesses individual needs, and makes appropriate referrals; provides clerical and technical support to the Mayor's Committee on Aging; performs a variety of clerical and administrative support work for the Hawaii County Office of Aging (HCOA).

There is one (1) immediate temporary full-time vacancy not-to-exceed 08/31/2027 with the Office of Aging - Administrative Services Division in Hilo.

The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.

Training and Experience

A combination of education and experience substantially equivalent to:

• graduation from high school, and
• three (3) years of clerical work experience which included typing, use of personal computer, and public contact that required providing information.

Examination

All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.

Knowledge of

Pertinent functions of County, State, and Federal agencies; public relations; community resources; office practices and procedures; filing methods and systems; grammar, spelling, and word usage.

Ability to

Deal tactfully and effectively with the public and resolve complaints;understand, interpret, and explain laws, ordinances, regulations, and policies;prepare and process personnel and payroll transactions;establish and maintain effective working relationships with others;understand and follow written and oral instructions;summarize date and prepare simple reports;operate standard office machines and equipment;use computer applications such as word processing, spread sheet, databases, and able to navigate the Internet;type or keyboard, which applicants may be required to demonstrate by satisfactorily passing a performance exercise at the time of interview.

Physical Requirements

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping

Light

Benefits of County employment

The County of Hawai‘i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.

• Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
• Vacation: Start accruing paid vacation time immediately upon hire – up to 21 days per year.
• Sick Leave: Start accruing paid sick leave time immediately upon hire – up to 21 days per year.
• Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
• Training and Development: The County has a variety of training and development opportunities for employees.
• County Tuition Reimbursement Program: This scholarship program rewards employees who take the initiative to advance their education and learning.
• Public Service Loan Forgiveness (PSLF) Program: You may be eligible for this federal program which forgives portions of federal student loans for individuals working in public service.
• Retirement Plan: The Employees’ Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries.
• Deferred Compensation: Save additional money for retirement - this voluntary supplemental retirement savings plan allows for the investment of tax-deferred contributions.
• Flexible Spending Plan: Use pre‑tax dollars to pay for qualified dependent care and/or medical expenses, as well as insurance premiums.
• Health Benefit Plans: The County of Hawai‘i offers a variety of health benefit plans for eligible employees.
• Employee Assistance Program (EAP): This voluntary assistance program provides employees and their family members with free professional and confidential assistance in overcoming personal and work‑related problems.

• Group Life Insurance: Free life insurance policy for active employees.
• Credit Union Membership
• Other Leaves: You may be eligible for other leaves, including Family Leave, Funeral Leave, Leave Sharing, Military Leave, Donor Leave, Victims Protection Leave, as well as leave for Parent‑Teacher Conferences, Disaster Relief, Blood Bank Donations, and Jury Duty.

All benefits are subject to eligibility requirements and change due to legislative actions and/or changes negotiated through collective bargaining. Please check out the benefits tab for additional information.