Informatics Technical Specialist II

Abbott Laboratories; Green Oaks (IL); Remote; USD 75,000 - 151,000; Full time

Job summary

A leading healthcare company is seeking an Informatics Technical Specialist II to deliver digital health applications. This remote role requires strong communication and technical skills, with up to 80% travel to client sites. Candidates should have a relevant bachelor's degree and experience in laboratory informatics.

Benefits

Free medical coverage

Excellent retirement savings plan

Tuition reimbursement

Career development opportunities

Qualifications

• 1-3 years of experience in diagnostics laboratory informatics applications preferred.
• Hands-on experience implementing and configuring laboratory information systems highly desirable.

Responsibilities

• Deliver end-to-end AlinIQ Digital Health applications.
• Provide customer support and maintain high customer service standards.
• Track and report on project aspects regularly.

Skills

Communication

Critical Thinking

Customer Service

Attention to Detail

Innovation

Education

Bachelor’s degree in computer science

Bachelor’s degree in Information Systems

Bachelor’s degree in Medical or Hospital Informatics

Tools

Oracle Database

EPIC Software

MS Office

MS Project

SmartSheet

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This role is a Remote position with up to 80% travel to client site.

Preferred Candidate location, Kansas City, Missouri, Lenexa, Southern IL,

Abbott Diagnostics Digital Health Business is looking for an Informatics Technical Specialist II. This individual will be responsible on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction.

What You’ll Work On

• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet.
• Execute project work plans with a focus on timely completion & risk mitigation.
• Track and report on assigned project aspects on a regular basis.
• Configure and integrate products to customer specifications; deliver training.
• Provide customer support assistance, as needed
• Revise and keep up to date, all project documents and systems of record
• Participate in team and customer meetings effectively.
• Be available for potential shift work and travel to client sites up to 80% of the time.
• Become a trusted advisor to customers.
• Identify customer needs, propose solutions, and resolve problems
• Provide feature/ product enhancement input based on customer feedback.
• Maintain and assume accountability for a culture of high customer service.

Required Qualifications

• Bachelor’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines.
• 1-3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications or relevant comparable experience.

Preferred Qualifications

• Master’s degree is preferred.
• Oracle Database experience is preferred.
• EPIC Software experience is preferred.
• Abbott product knowledge is a plus.
• Strong verbal and written communication skills with excellent customer facing capabilities.
• Attention to detail and a concern for quality.
• Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $75,300.00 – $150,700.00. In specific locations, the pay range may vary from the range posted.