Informatica IICS

TechDigital Group; Alpharetta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

TechDigital Group in Alpharetta, GA seeks a senior Data Integration and Production Support specialist with 10+ years in data integration and strong hands-on Informatica IICS experience. The role focuses on leading onsite production support, monitoring, troubleshooting, and incident management across cloud and on-prem environments.

Responsibilities include coordinating with multiple teams, managing deployments, and driving automation and continuous improvement while ensuring SLA compliance.

Qualifications

• 10+ years experience in data integration and production support with strong hands-on IICS experience.

Responsibilities

• Lead onsite production support for Informatica Intelligent Cloud Services (IICS).
• Monitor IICS jobs, mappings, mapping tasks, taskflows, and schedules; troubleshoot failures and performance issues.
• Own incident management, RCA, problem resolution, and SLA compliance for production issues.
• Troubleshoot Secure Agent, connectivity, database, API, and data integration issues across cloud and on-prem environments.
• Coordinate with offshore support teams, development teams, infrastructure teams, and stakeholders for timely resolution.
• Manage production deployments, emergency fixes, job restarts, recovery procedures, and change management.
• Prepare operational reports, track support KPIs, maintain runbooks, and drive automation and proactive monitoring.
• Healthcare domain knowledge (optional): familiarity with healthcare data is preferred but not mandatory.

Skills

IICS experience

Data integration

Production support

Incident management

Troubleshooting

Tools

Informatica IICS

Secure Agent

Job description

The Skill-set Requirement

Experience: 10+years in data integration and production support, with strong hands-on IICS experience.

Key Responsibilities

• Lead onsite production support for Informatica Intelligent Cloud Services (IICS), ensuring stability and availability of data integration jobs and pipelines.
• Monitor IICS jobs, mappings, mapping tasks, taskflows, and schedules; troubleshoot failures and performance issues.
• Own incident management, root cause analysis (RCA), problem resolution, and SLA compliance for production issues.
• Troubleshoot Secure Agent, connectivity, database, API, and data integration issues across cloud and on-premises environments.
• Coordinate with offshore support teams, development teams, infrastructure teams, and business stakeholders to ensure timely issue resolution.
• Manage production deployments, emergency fixes, job restarts, recovery procedures, and change management activities.
• Prepare operational reports, track support KPIs, maintain runbooks, and drive continuous improvement through automation and proactive monitoring.
• Healthcare domain knowledge (optional): Familiarity with healthcare data, clinical data management, clinical laboratories, or healthcare data integration processes is preferred but not mandatory.