IICS Support Lead

AppLab Systems, Inc; United States; Remote; USD 61,000 - 83,000; Full time

Job summary

AppLab Systems, Inc. is seeking an experienced IICS Support Lead to manage enterprise data integration environments using Informatica Intelligent Cloud Services.

The role emphasizes production stability, job monitoring, incident resolution, performance optimization, and SLA compliance across cloud and on-premises environments. The ideal candidate will coordinate with offshore support, development, infrastructure, and business teams, leading production operations and driving automation and

Qualifications

• 10+ years of data integration and production support experience.
• Strong hands-on experience with Informatica Intelligent Cloud Services (IICS).
• Experience monitoring and troubleshooting IICS jobs, mappings, mapping tasks, taskflows, and schedules.
• Strong understanding of production support processes, incident management, and root cause analysis.
• Experience troubleshooting Secure Agent, connectivity, database, API, and data integration issues.
• Experience supporting integrations across cloud and on-premises environments.
• Knowledge of production deployments, job recovery, emergency fixes, and change management.
• Experience managing SLAs, operational KPIs, and support documentation.
• Strong communication and coordination skills for working with distributed teams.
• Ability to work independently in a remote production support environment.

Responsibilities

• Lead production support for IICS, ensuring stability and availability of data integration jobs and pipelines.
• Monitor and manage IICS jobs, mappings, mapping tasks, taskflows, and schedules.
• Troubleshoot job failures, performance bottlenecks, and data integration issues.
• Own incident management, root cause analysis, and SLA compliance.
• Diagnose and resolve Secure Agent, connectivity, database, API, and data integration issues.
• Coordinate with offshore and on-site teams to resolve issues promptly.
• Manage production deployments, emergency fixes, and change management activities.
• Prepare operational reports and track support KPIs.
• Identify opportunities for automation and proactive monitoring.
• Ensure production support processes follow SLAs and standards.

Skills

IICS

Informatica

Data Integration

Production Support

Incident Management

Root Cause Analysis

SLA Management

Secure Agent Troubleshooting

Offshore Coordination

Communication Skills

Tools

IICS Administration

Monitoring & Alerts

Incident Monitoring Tools

Job description

Hi , We have an exciting opportunity for an experienced IICS Support Lead with strong expertise in Informatica Intelligent Cloud Services (IICS), data integration, and production support. The ideal candidate will lead production operations, ensure the stability and availability of data integration pipelines, manage critical incidents, and coordinate with cross-functional and offshore teams to meet service-level commitments.

Job Details:

• VISA: USC/GC
• Job Title: IICS Support Lead
• Location: Remote (USA); EST time zone preferred
• Pay rate: $52/hr W2
• Mandatory Skills: Informatica Intelligent Cloud Services (IICS), Data Integration, Production Support, Incident Management, Root Cause Analysis (RCA), Secure Agent Troubleshooting, SLA Management
• Experience: 9+ years
• Preferred Skills: Healthcare Data Integration, Clinical Data Management, Database and API Troubleshooting, Production Monitoring and Automation

Job Summary:

We are seeking a highly experienced IICS Support Lead to manage and support enterprise data integration environments using Informatica Intelligent Cloud Services. The role focuses on production stability, job monitoring, incident resolution, performance optimization, and SLA compliance across cloud and on-premises environments.

The ideal candidate will have extensive hands‑on IICS experience, strong troubleshooting capabilities, and proven experience coordinating with offshore support, development, infrastructure, and business teams.

Key Responsibilities:

• Lead production support for Informatica Intelligent Cloud Services (IICS), ensuring the stability and availability of data integration jobs and pipelines.
• Monitor and manage IICS jobs, mappings, mapping tasks, taskflows, and schedules.
• Troubleshoot job failures, performance bottlenecks, and data integration issues.
• Own incident management, root cause analysis, problem resolution, and SLA compliance.
• Diagnose and resolve Secure Agent, connectivity, database, API, and integration issues across cloud and on-premises environments.
• Coordinate with offshore support teams, development teams, infrastructure teams, and business stakeholders to resolve issues promptly.
• Manage production deployments, emergency fixes, job restarts, recovery procedures, and change management activities.
• Prepare operational reports, track support KPIs, and maintain support documentation and runbooks.
• Identify opportunities for automation, proactive monitoring, and continuous improvement.
• Ensure production support processes follow operational standards and service‑level commitments.

Required Skills and Qualifications:

• 10+ years of experience in data integration and production support.
• Strong hands‑on experience with Informatica Intelligent Cloud Services (IICS).
• Experience monitoring and troubleshooting IICS jobs, mappings, mapping tasks, taskflows, and schedules.
• Strong understanding of production support processes, incident management, and root cause analysis.
• Experience troubleshooting Secure Agent, connectivity, database, API, and data integration issues.
• Experience supporting integrations across cloud and on‑premises environments.
• Knowledge of production deployments, job recovery, emergency fixes, and change management.
• Experience managing SLAs, operational KPIs, and support documentation.
• Strong communication and coordination skills for working with distributed teams.
• Ability to work independently in a remote production support environment.

Preferred Qualifications:

• Healthcare domain experience, including healthcare data, clinical data management, clinical laboratories, or healthcare data integration.
• Experience with proactive monitoring and support automation.
• Familiarity with enterprise production support processes and continuous improvement practices.

Key Competencies:

• Informatica IICS Administration and Support
• Data Integration and Pipeline Monitoring
• Production Incident Management
• Root Cause Analysis and Troubleshooting
• Secure Agent and Connectivity Support
• SLA and KPI Management
• Production Deployment and Recovery
• Cloud and On‑Premises Integration
• Offshore Team Coordination
• Operational Automation and Continuous Improvement