IICS Production Support Lead: Data Integration & Automation
TechDigital Group
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Job summary
TechDigital Group in Alpharetta, GA seeks a senior Data Integration and Production Support specialist with 10+ years in data integration and strong hands-on Informatica IICS experience. The role focuses on leading onsite production support, monitoring, troubleshooting, and incident management across cloud and on-prem environments.
Responsibilities include coordinating with multiple teams, managing deployments, and driving automation and continuous improvement while ensuring SLA compliance.
Qualifications
- 10+ years experience in data integration and production support with strong hands-on IICS experience.
Responsibilities
- Lead onsite production support for Informatica Intelligent Cloud Services (IICS).
- Monitor IICS jobs, mappings, mapping tasks, taskflows, and schedules; troubleshoot failures and performance issues.
- Own incident management, RCA, problem resolution, and SLA compliance for production issues.
- Troubleshoot Secure Agent, connectivity, database, API, and data integration issues across cloud and on-prem environments.
- Coordinate with offshore support teams, development teams, infrastructure teams, and stakeholders for timely resolution.
- Manage production deployments, emergency fixes, job restarts, recovery procedures, and change management.
- Prepare operational reports, track support KPIs, maintain runbooks, and drive automation and proactive monitoring.
- Healthcare domain knowledge (optional): familiarity with healthcare data is preferred but not mandatory.
Skills
Tools
Job description
TechDigital Group in Alpharetta, GA seeks a senior Data Integration and Production Support specialist with 10+ years in data integration and strong hands-on Informatica IICS experience. The role focuses on leading onsite production support, monitoring, troubleshooting, and incident management across cloud and on-prem environments.
Responsibilities include coordinating with multiple teams, managing deployments, and driving automation and continuous improvement while ensuring SLA compliance.
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