Inflight Services Supervisor: Lead & Support Teams

United Airlines; Virginia (MN); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Flight privileges

Paid holidays

Paid time off

Job summary

United Airlines is seeking a full-time, on-site role within Inflight Services. You will lead and support flight attendants, ensuring top-quality onboard service, safety, and adherence to policies while driving customer satisfaction and operational excellence.

Responsibilities include recognizing performance, resolving in-the-moment issues, and coordinating with SOC to meet safety and service goals. On-site availability on weekends/holidays is required.

Qualifications

• Bachelor's degree or 4 years of relevant work experience.
• 2+ years' experience in an operations or fast-paced business enviroment or successful completion of a company-sponsored training program
• Experience leading teams and delivering customer service
• Must attend United's flight attendant training to earn FAA certification if not currently flight qualified DOT Safety Sensitive Position
• Able to work on site, weekends, and holidays

Responsibilities

• inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
• recognize flight attendants for exemplary service, teamwork, and performance
• assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
• oversee the flight attendant team in line with the flight attendant collective bargaining agreement
• conduct investigations regarding performance, complaints, or other work-related issues
• keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
• coordinate with customer service and SOC to ensure operational success
• ensure safety goals are met and FAA regulatory requirements are consistently adhered to

Skills

Leadership

Customer service

Planning & organization

Communication

Conflict resolution

Teamwork

Education

Bachelor's degree or 4 years of relevant work experience

Job description

United Airlines is seeking a full-time, on-site role within Inflight Services. You will lead and support flight attendants, ensuring top-quality onboard service, safety, and adherence to policies while driving customer satisfaction and operational excellence.

Responsibilities include recognizing performance, resolving in-the-moment issues, and coordinating with SOC to meet safety and service goals. On-site availability on weekends/holidays is required.