Supv - Inflight Services

United Airlines; Virginia, Northern (IL, KY); Hybrid; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Parental leave

Flight privileges

Job summary

United Airlines is seeking a Supervisor Inflight Services to lead a diverse flight attendant team and partner with stakeholders to deliver best-in-class service. You will mentor crew, handle escalations, and ensure safety and regulatory compliance while upholding United's Core4 values.

The role requires on-site work, strong planning and communication skills, and the ability to adapt in a fast-paced environment. This position offers a pathway to advancement within Inflight Services.

Qualifications

• Bachelor's degree or 4 years of relevant work experience.
• 2+ years' experience in an operations or fast-paced business enviroment or successful completion of a company-sponsored training program
• Experience leading tems and delivering customer service
• DOT Safety Sensitive Position
• Able to work on site, weekends, and holidays
• Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
• Positive attitude and ability to adapt to constantly changing work environment
• Demonstrated conflict resolution and decision-making capability
• Proven ability to work independently and in a team environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Responsibilities

• Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS).
• Promote exemplary service, teamwork, and performance among flight attendants.
• Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary.
• Oversee the flight attendant team in line with the collective bargaining agreement.
• Conduct investigations regarding performance, complaints, or other work-related issues.
• Keep the team informed by sharing corporate initiatives and policy changes.
• Coordinate with customer service and SOC to ensure operational success.
• Ensure safety goals and FAA regulatory requirements are met by the team.

Skills

Leadership

Customer service

Planning and organization

Communication

Conflict resolution

Independent and team work

Education

Bachelor's degree or 4 years of relevant work experience

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Supervisor Inflight Services comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values.

• Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net
• Promoter Score (NPS); Recognize flight attendants for exemplary service, teamwork, and performance
• Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
• Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
• Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
• Conduct investigations regarding performance, complaints, or other work-related issues
• Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
• Showcase the delivery of new inflight products as determined by the Flight Experience team
• Ensure daily company goals, policy, and procedure compliance are met
• Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
• Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
• Team oriented, with enthusiasm for people and delivering exceptional service
• Develop positive relationships with team members and other work groups to achieve our common goals
• Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
• Share customer feedback and escalated issues that may interfere with the crew’s ability to deliver the pr

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience.
• 2+ years' experience in an operations or fast-paced business enviroment or successful completion of a company-sponsored training program
• Experience leading tems and delivering customer service
• Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
• DOT Safety Sensitive Position
• Able to work on site, weekends, and holidays
• Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
• Positive attitude and ability to adapt to constantly changing work environment
• Demonstrated conflict resolution and decision-making capability
• Proven ability to work independently and in a team environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Inflight Service, travel industry, or hospitality leadership experience highly preferred
• Experience supervising a unionized workgroup
• Bachelor's degree

The base pay range for this role is $80,100.00 to $97,900.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]