Inflight Supervisor — Leadership & Engagement

Alaska Airlines; Seattle (WA); On-site; USD 89,000 - 108,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Well-being programs

401k match

Annual bonus plans

Paid time off

Job summary

Alaska Airlines in Seattle is seeking a Supervisor Inflight to oversee Flight Attendants and daily operations. You will ensure the Service Framework is executed, provide resources, and drive performance and safety outcomes across inbound/outbound flights.

The role demands leadership, coaching, and effective problem solving, with the ability to work shifts and travel as needed. Minnesota-based crew qualifications and DOT compliance are required.

Qualifications

• 3 years of customer service experience.
• Bachelor’s degree, or two years of training/experience in lieu of this degree.
• DOT pre-employment testing & background check clearance.
• FAA flight attendant certificate and IOE training prerequisites.
• Able to meet height, swimming, lifting and grooming requirements.
• U.S. work authorization and passport/travel document eligibility.

Responsibilities

• Supervise and direct Flight Attendants to meet safety, customer service and reliability objectives.
• Uphold policies, training, bulletins, and tools; ensure staff stay updated.
• Drive engagement and coach Flight Attendants with ongoing feedback.
• Investigate delays, irregular operations, and propose improvements.
• Support outbound/inbound flights and liaise with FAA and other departments.
• Lead project work and contribute to a positive team culture.

Skills

Customer service

Training & IOE

FAA certificate

DOT background check

Communication

Problem solving

Team leadership

Shift work

Flight operations

Aircraft safety

Reporting

Education

Bachelor’s degree or equivalent experience

High school diploma or equivalent

Job description

Alaska Airlines in Seattle is seeking a Supervisor Inflight to oversee Flight Attendants and daily operations. You will ensure the Service Framework is executed, provide resources, and drive performance and safety outcomes across inbound/outbound flights.

The role demands leadership, coaching, and effective problem solving, with the ability to work shifts and travel as needed. Minnesota-based crew qualifications and DOT compliance are required.