Inflight Experience & Safety Director

Iflyea; Greensboro (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Eastern Airlines seeks an Inflight Services Director in Greensboro, NC, to lead the inflight management team and Flight Attendants. The role ensures safety, reliability, and superior customer experience while coordinating with FAA and company leadership.

This full-time position reports to Operations and collaborates across departments. The candidate will manage staffing, training, and policy development for inflight operations, with emphasis on regulatory compliance and high-pressure

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Fluent in speaking, reading, and writing English.
• 3+ years of customer service experience (aviation preferred).
• At least 3 years of Flight Attendant experience.
• At least 3 years of management/supervisory experience.
• Knowledge of FAA regulations and CFRs.
• Current U.S. Passport valid for at least 6 months.
• Valid travel documents permitting international travel.
• Maintains a polished, professional appearance.
• Ability to multitask and perform in high-pressure environments.
• Must pass DOT drug test, background checks, and CHRC.
• Must be eligible to work in the United States.

Responsibilities

• Ensure the safe conduct of all inflight personnel per FAA requirements.
• Serve as the primary FAA contact for inflight service and cabin service matters.
• Coordinate formal correspondence between the FAA, DOD, and Company leadership.
• Ensure the competence and currency of all Flight Attendants, Supervisors, and Instructors.
• Responsible for the content, currency, and quality of inflight operations manuals.
• Establish and modify policies for all in-flight manuals.
• Oversee development of training programs for inflight personnel.
• Monitor compliance with CFRs and company policies.
• Maintain training program records (initial, recurrent, transition).
• Participate in safety and regulatory compliance duties.

Skills

English fluency

Customer service

Flight Attendant experience

Management experience

FAA CFR knowledge

US passport

International travel docs

Professional appearance

Multitasking under pressure

DOT background checks | CHRC

US work eligibility

Education

Bachelor’s degree or equivalent

Job description

Eastern Airlines seeks an Inflight Services Director in Greensboro, NC, to lead the inflight management team and Flight Attendants. The role ensures safety, reliability, and superior customer experience while coordinating with FAA and company leadership.

This full-time position reports to Operations and collaborates across departments. The candidate will manage staffing, training, and policy development for inflight operations, with emphasis on regulatory compliance and high-pressure