Inflight Admin Specialist: Leave & Records (Flexible Schedule)

American Airlines; Fort Worth (TX); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits

Wellness programs

401(k)

Employee assistance program

Descripción de la vacante

American Airlines in Fort Worth, TX is seeking a Representative II, Inflight Administration to support leave administration and related administrative duties for the flight attendant workgroup. You will work in a fast-paced contact center/operations environment and apply policy and CBA guidelines.

The role requires strong Microsoft Office skills, familiarity with SABRE/DECS/RES, and meticulous records management, with a rotating schedule including evenings and weekends.

Formación

• High school diploma or GED equivalency
• Ability to work full-time in-office at the DFW Headquarters (SV08)
• Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed.

Responsabilidades

• Handle phone inquiries and perform leave administration duties for flight attendants across multiple systems.
• Explain policies and procedures per company leave policies and CBA.
• Interact with departments including flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and leadership.
• Maintain detailed, accurate records of actions and case management, ensuring audit readiness.
• Flex schedule to meet operational demands, including evenings, weekends, and holidays.

Conocimientos

Microsoft Office

Communication

Time management

Documentation

Confidential information handling

Policy knowledge

Decision making

Collaboration

Verbal communication

Written communication

Herramientas

SABRE

DECS

RES

Descripción del empleo

American Airlines in Fort Worth, TX is seeking a Representative II, Inflight Administration to support leave administration and related administrative duties for the flight attendant workgroup. You will work in a fast-paced contact center/operations environment and apply policy and CBA guidelines.

The role requires strong Microsoft Office skills, familiarity with SABRE/DECS/RES, and meticulous records management, with a rotating schedule including evenings and weekends.