Representative II, Inflight Administration

American Airlines; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee assistance program

Job summary

American Airlines in Fort Worth, TX is seeking a Representative II, Inflight Administration to support leave administration and related administrative duties for the flight attendant workgroup. You will work in a fast-paced contact center/operations environment and apply policy and CBA guidelines.

The role requires strong Microsoft Office skills, familiarity with SABRE/DECS/RES, and meticulous records management, with a rotating schedule including evenings and weekends.

Qualifications

• High school diploma or GED equivalency
• Ability to work full-time in-office at the DFW Headquarters (SV08)
• Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed.

Responsibilities

• Handle phone inquiries and perform leave administration duties for flight attendants across multiple systems.
• Explain policies and procedures per company leave policies and CBA.
• Interact with departments including flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and leadership.
• Maintain detailed, accurate records of actions and case management, ensuring audit readiness.
• Flex schedule to meet operational demands, including evenings, weekends, and holidays.

Skills

Microsoft Office

Communication

Time management

Documentation

Confidential information handling

Policy knowledge

Decision making

Collaboration

Verbal communication

Written communication

Tools

SABRE

DECS

RES

Job description

Representative II, Inflight Administration View Profile

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Representative II, Inflight Administration Posting Start Date: 10/15/26

Location:Training & Conf Ctr (DFW-SV05)
Cities:Fort Worth - TX
Requisition ID:88916

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is part of the Inflight Administration team within the Customer Experience Division. In this role, you will play a significant part in overseeing key administrative functions for the flight attendant workgroup, with a primary focus on leave administration. This position requires a high level of ownership, subject matter expertise, and the ability to lead through collaboration, accuracy, and efficiency in a contact center/ operational environment.

What you'll do

• Handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants, including utilizing multiple leave administration systems.
• Ability to understand and explain policies and procedures following company leave policies and collective bargaining agreements (CBA).
• Ability to handle contact center volume (phone calls and emails) as well as interacting with a variety of departments, including, but not limited to: flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and various levels of leadership.
• Maintain detailed and accurate records of administrative actions and case management, meeting all documentation standards and audit requirements.
• Flex work schedule as needed to meet operational demands, including evenings, weekends, and holidays.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED equivalency
• Ability to work full-time in-office at the DFW Headquarters (SV08)
• Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed.

Preferred Qualifications- Education & Prior Job Experience

• Experience working with a unionized/contract labor group
• Previous experience in coordination, administration, or call/contact center operations
• Familiarity with administrative processes supporting large, operational teams.

Skills, Licenses & Certifications

• Strong knowledge of Microsoft Office Suite (specifically Word, Excel, Teams)
• Proficiency in SABRE, DECS, and RES preferred.
• Ability to make sound decisions independently while maintaining alignment with policy and CBA guidelines.
• Excellent organizational and time management skills, with a proven ability to handle multiple priorities.
• Strong verbal and written communication skills across all levels of the organization
• Typing speed of 35–50 WPM with high accuracy standards
• Demonstrated ability to handle confidential information with discretion.
• Ability to make decisions independently and collaborate with the team and the leader/manager.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Fort Worth - TX
Requisition ID:88916

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