Industrial Sales & Support Specialist - PTO & 401(k)

Advancedtechnologyservices; Peoria (IL); On-site; USD 46,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PTO

a 401k retirement plans with employer

tuition reimbursement

Job summary

ATS in Peoria, IL, a leader in industrial maintenance, is seeking a customer service professional to support sales and client accounts. You will respond to inquiries by phone and email, help with quotes, and ensure orders ship on time while building strong client relationships.

Ideal candidates have an Associate's degree and 3–5 years of related experience, plus comfort with CRM software and data entry. The role offers full-time hours in a manufacturing setting with competitive benefits.

Qualifications

• Associates Degree from a two-year college or technical institution and three to five years of related experience and/or training or equivalent combination of education and experience.
• Must have the ability to learn and use sophisticated computer software.
• Must possess effective communications and client relationship skills.

Responsibilities

• Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.
• Works with Sales Executives and computes price of services, discount and shipping charges. Initiates purchase requisitions.
• Follows up on quotes, parts exchanges and orders to ensure delivery by specified dates
• Tracks defects and customer calls; receives and follows up on customer complaints. Reports customer complaints and uses problem solving skills to reduce defects to customers.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Attains knowledge of customer contracts and manages a key customer account.

Skills

Customer service

Communication

CRM software

Education

Associate's Degree

Tools

CRM systems

Job description

ATS in Peoria, IL, a leader in industrial maintenance, is seeking a customer service professional to support sales and client accounts. You will respond to inquiries by phone and email, help with quotes, and ensure orders ship on time while building strong client relationships.

Ideal candidates have an Associate's degree and 3–5 years of related experience, plus comfort with CRM software and data entry. The role offers full-time hours in a manufacturing setting with competitive benefits.