Industrial Refrigeration Service Technician

Jobtailor; Austin (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

Jobtailor is seeking an experienced Service Technician for industrial refrigeration systems in the Austin area. You will perform routine and emergency maintenance, assist apprentices, and generate precise service reports for billing and follow-up.

You will troubleshoot ammonia and synthetic refrigeration systems, service compressors and related equipment, and maintain up-to-date licenses and safety training. A company vehicle is provided for travel.

Qualifications

• 5+ years experience as a Service Technician in industrial refrigeration.
• EPA certification.
• OSHA 10 hour certification provided.
• Travel up to 90% locally in service branch area with a company vehicle.
• Must possess excellent customer service skills and have a strong drive to learn and grow.

Responsibilities

• Execute routine maintenance, contractual planned maintenance, and emergency service work independently or with apprentice assistance.
• Complete service reports for planned service and maintenance contracts for supervisor follow-up action.
• Support customers with troubleshooting ammonia and synthetic industrial refrigeration systems (mechanical and control systems).
• Service refrigerant compressors, condensers, air units, and other system components and assemblies.
• Work with tablet-based service ticket software to complete service tasks in daily Work Orders (WOs).
• Prepare and submit time/Work Order reports daily with follow-up notes and new materials for follow-up work.
• Ensure Service Coordinator has accurate information to complete WOs for client billing, including receipts for chargeable expenses.
• Communicate with Service Supervisors and Service Managers to resolve open issues at customer sites promptly.
• Maintain required licenses to perform the specified service.
• Lead efforts to maintain a professional work environment aligned with Kelvin Group core values: Safety, Integrity, Teamwork, Respect, Excellence.
• Perform other duties as required by service leads and service manager.

Skills

Customer service

Troubleshooting

Communication

Safety awareness

Education

High School Diploma

Technical/trade school refrigeration certificate

RETA IR 1–4 and IR 1-19/ CR 1-20 modules

Tools

Tablet-based service ticket software

Job description

Executes routine maintenance, contractual planned maintenance contract work, and emergency service work independently or with apprentice assistance.

Completes service reports for planned service and maintenance contracts as necessary for Service Supervisor and Coordinator follow-up action.

Support customers with troubleshooting their ammonia and synthetic industrial refrigeration systems, including mechanical and control system operation.

Mechanically and electrically service refrigerant compressors, condensers, air units, and other system components and/or assemblies.

Ability to work with tablet-based service ticket software system to complete service tasks assigned in daily Work Orders (WO).

Prepare and submit all time / Work Order reports daily, including accurate notes/reporting of follow-up needs and new materials required for follow-up work.

Ensure Service Coordinator has proper information to complete Work Orders for client billing in an accurate and timely manner, including all receipts for chargeable or reimbursable expenses for the Work Order.

Communicate with Service Supervisors and Service Managers to resolve open issues at customer sites in a timely manner.

Be dignified, courteous, clean and in company provided apparel when working in / at client facilities or otherwise interacting with the clients.

Maintain current licenses required to perform the specified service.

Perform other duties as required by service leads and service manager.

Lead the effort to develop and maintain a professional work environment based on the Kelvin Group core values of Safety, Integrity, Teamwork, Respect, and Excellence.

Requirements

• High School Diploma
• Technical/trade school certificate in refrigeration.
• Advanced education within the RETA certification 1 through 4 and IR 1-19/ CR 1-20 modules.
• 5+ Years Experience as a Service Technician in the Industrial Refrigeration Industry is required.
• Advanced OEM training for equipment start-up and service.
• Must complete all required safety and equipment training to perform the services RC&E offers to clients.
• Must possess excellent customer service skills and have a strong drive to learn and grow in the refrigeration service field.
• Travel up to 90% locally in the service branch area with a company vehicle.
• Trained/certified to operate a lull, scissor lift and forklift truck.
• EPA certification is required.
• OSHA 10 hour certification will be provided.
• Ammonia awareness and HAZWOPER training required
• A valid driver’s license is required.