Industrial Order & Technical Support Specialist

Fluid Engineering, Inc.; Alabama; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

Paid holidays

401(k) with profit sharing

Job summary

Fluid Engineering, Inc. is seeking an Industrial Customer Service Representative in Theodore, AL. This role focuses on turning quotes into orders, tracking complex equipment, and coordinating lead times with customers and manufacturers.

You will serve as the primary contact for technical questions, collaborate with applications engineers, and maintain accurate service histories to ensure smooth operations and timely responses.

Qualifications

• 3+ years in customer service or order management in industrial/B2B environments.
• Strong written and verbal communication; capable of explaining technical info clearly.
• Proficient in MS Office and business systems such as ERP/CRM.

Responsibilities

• Process B2B purchase orders and align quotes with project details.
• Prepare and follow up on quotes for parts, equipment, and services.
• Coordinate lead times, shipping details, and status updates with stakeholders.
• Serve as first point of contact for questions on equipment, parts, and orders.
• Maintain accurate customer records and service history in systems.

Skills

MS Office

ERP/CRM systems

Communication skills

Attention to detail

Time management

Tools

ERP systems

CRM systems

Microsoft Dynamics

Job description

Fluid Engineering, Inc. is seeking an Industrial Customer Service Representative in Theodore, AL. This role focuses on turning quotes into orders, tracking complex equipment, and coordinating lead times with customers and manufacturers.

You will serve as the primary contact for technical questions, collaborate with applications engineers, and maintain accurate service histories to ensure smooth operations and timely responses.