Industrial Minerals Account and QC Manager

CRH; Thomasville (AL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in construction and building materials is seeking an Industrial Minerals Account and QC Manager. This role involves leading sales and quality control teams, ensuring customer satisfaction, and developing strategic business plans. Candidates should have a bachelor's degree and experience in customer service and sales.

Benefits

Highly competitive base pay

Comprehensive medical, dental and disability benefits

Group retirement savings program

Health and wellness programs

Opportunities for growth and internal promotion

Qualifications

• Bachelor's degree or equivalent experience.
• At least 2 years in customer service and sales preferred.
• Experience in quality control and technical sales.

Responsibilities

• Lead sales and quality control teams for the IM line of business.
• Build relationships with customers and address their needs.
• Implement marketing strategies and supervise their development.

Skills

Customer service

Sales

Quality control

Technical expertise

Education

Bachelor's degree

Tools

Salesforce

Quote to Cash

Viewpoint

Apex

Job description

Industrial Minerals Account and QC Manager

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Industrial Minerals Account and QC Manager

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Job ID: 511172

Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.

Summary

The position is responsible for leading sales and quality control team of the IM line of business. This technical sales person’s responsibility includes interaction with all customers in regards to, satisfaction, customer service, technical expertise, pricing, billing issues, market intel, quality concerns, and innovation. Three direct reports and six dotted line reports (Millard) in QC which runs shift work 24/7. Industrial Minerals line of business produces and loads out 24/7 as do all of the contracted customers.

Essential Duties And Responsibilities

• Responsible for own personal safety always as well as maintaining the highest standard of safety and quality in all aspects of the job. Be familiar with and follow CRH’s 14 Fundamentals for Fatality Elimination.
• Assist in the preparation of the company’s marketing plan and is responsible for implementing and supervising its development in the marketplace. This includes both a short-term business plan and a long-term strategic business plan for the various areas of responsibility.
• Meet with assigned customers and quote, build relationships, create value, and be a liaison between the customer and our operations.
• Develop, enhance, and innovate industry and product knowledge as well as quality within line of business.
• Continuously support and mentor QC team members through one to one meetings and other activities on a regular basis to discuss strategies, issues, and resolve problems. This is a 24-7 operation with three shifts.
• Foster an environment for employees that are centered on the team and the role each employee plays on the team in meeting their job expectations.
• Create an individual development plan for each direct report. The plan should highlight expectations of their position, areas of concentration, and should be reviewed on a quarterly basis.
• Define our customers’ needs and create specific measures within each department that relates directly to a satisfied customer.
• Perform market segmentation activities so that each department is aware of our core customers and how to meet and exceed specific customer expectations
• Participate in regular department-wide meetings to discuss issues and resolve problems. Provides support to all LOB sales efforts following up assuring edits, quotes are completed while working toward the common goal of servicing the customer's needs.
• Visit all operating plants and personnel on a monthly basis. Work to ensure that everyone in the field understands our direction and strategy. Help to create “buy-in” from all stakeholders so that all work towards the same common goal.
• Have regular conversations with the company VP of Commercial Sales updating sales activities and any other Customer Support Issues.
• Know and understand the financial data for line of business. Produce information on a regular basis as requested by your manager and other members of the executive leadership team.
• Possess a working knowledge of all software (Salesforce, Quote to Cash, Viewpoint, Apex, etc.) used by the various areas of responsibility and be able to produce measureable data using the reports generated by the software systems.
• Other duties as assigned.
  

Education and/or Experience

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Must have at least 2 years related experience in customer service and sales preferred.
  
  

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion
  
  

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Pennsy Supply, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Construction, Wholesale Building Materials, and Civil Engineering

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