Industrial Engineer – BPO Process Optimization (Healthcare Operations)

WRS Health; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative healthcare BPO is seeking a skilled Industrial Engineer to lead operational improvements. This role focuses on streamlining processes across various service lines, enhancing efficiency, and ensuring client satisfaction. The ideal candidate will utilize their expertise in process optimization, data analysis, and Lean Six Sigma methodologies to drive continuous improvement. Join a forward-thinking team that values collaboration and innovation in healthcare, offering remote flexibility and a competitive benefits package. Your contributions will significantly impact the operational success of a mission-driven organization.

Benefits

Competitive compensation

Benefits package

Remote flexibility

Collaborative culture

Qualifications

• 3–7 years in process optimization or operational engineering, preferably in healthcare.
• Lean Six Sigma certification preferred (Green Belt or above).

Responsibilities

• Map workflows for outsourced services and identify bottlenecks.
• Develop KPIs and dashboards for productivity and SLA adherence.

Skills

Process Optimization

Data Analysis

Lean Six Sigma

Project Management

Communication Skills

Education

Bachelor’s or Master’s in Industrial Engineering

Healthcare Administration

Tools

Visio

SQL

Tableau

Power BI

UiPath

Job description

About the Role

WRS Health is seeking a process-driven and data-oriented Industrial Engineer to lead operational improvement efforts across our BPO service lines supporting physician offices. This role will focus on streamlining, automating, and scaling key service functions—including Revenue Cycle Management (RCM), virtual front desk support, healthcare marketing services, and clinical operations coordination. The ideal candidate will bring a strong background in industrial engineering principles, healthcare operations, and service delivery optimization for remote and distributed teams.

Key Responsibilities

1. Process Engineering & Optimization

• Map current-state workflows for outsourced services (e.g., billing, scheduling, prior auth, patient engagement).

• Identify bottlenecks, handoff issues, and areas for standardization or automation.

• Design future-state processes that enhance efficiency, accuracy, and client satisfaction.

2. Performance Analytics & Continuous Improvement

• Develop KPIs and dashboards for monitoring productivity, turnaround time, error rates, and SLA adherence across all BPO functions.

• Use root cause analysis and Six Sigma/Lean methodologies to reduce rework, claims denials, or patient wait times.

3. Automation & Technology Enablement

• Evaluate and deploy automation solutions such as:

  • RPA for claims processing

  • AI-enabled chatbots for virtual front desk interactions

  • Workflow management tools for task tracking and SLA management

• Partner with product and engineering teams to enhance integration between WRS Health systems and client EHR/PM tools.

4. Scaling and Standardization

• Create scalable SOPs, playbooks, and training documentation for each BPO service vertical.

• Establish best practices for managing remote BPO teams, especially in markets with variable labor and time zone constraints.

5. Cross-functional Collaboration

• Liaise with BPO delivery leads, client success managers, and healthcare subject matter experts to ensure alignment with client expectations.

• Work closely with compliance and QA teams to ensure HIPAA, data privacy, and security standards are met.

Qualifications

• Education: Bachelor’s or Master’s degree in Industrial Engineering, Operations Research, Healthcare Administration, or related field.

• Experience: 3–7 years in process optimization or operational engineering, preferably within a healthcare BPO or shared services environment.

• Technical Expertise:

  • Lean Six Sigma certification preferred (Green Belt or above)

  • Strong experience with process mapping tools (e.g., Visio, Bizagi, Lucidchart)

  • Familiarity with healthcare systems (EHRs, practice management software, billing platforms)

  • Data analysis and visualization tools (Excel, SQL, Tableau, Power BI)

  • Exposure to RPA tools (UiPath, Automation Anywhere, etc.)

Preferred Skills & Attributes

• Deep understanding of healthcare RCM workflows including insurance verification, claims submission, payment posting, and denial management.

• Knowledge of front-desk patient workflows and virtual care coordination best practices.

• Strong project management and communication skills, with the ability to influence across operations, product, and client teams.

• Comfort operating in a fast-paced, high-growth environment with remote teams across geographies.

What We Offer

• The opportunity to shape the operational backbone of a high-impact healthcare BPO offering

• A collaborative and forward-thinking culture focused on healthcare innovation

• Competitive compensation and benefits package

• Remote flexibility with a mission-driven team
  

Location: Remote or Hybrid (Based on Candidate Location)

Employment Type: Full-Time

Department: Operations / Business Process Engineering / BPO Services