Industrial Engine Field Service Technician

ZipRecruiter; Austell (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in equipment distribution is seeking an Industrial Engine Field Service Technician. This role involves providing technical support for Caterpillar engines, performing diagnostics and repairs, and ensuring high-quality customer service. Ideal candidates will have mechanical expertise and strong communication skills, contributing to a safe work environment.

Benefits

Competitive Pay

Individual Bonus Opportunities

401k Plan with Strong Company Match

Paid Vacations

Tuition Reimbursement

Qualifications

• Must have three years of EPG field experience or accepted alternate.
• Experience with Caterpillar Diesel and Natural Gas Engines required.

Responsibilities

• Diagnose and repair Caterpillar and other Diesel engines.
• Maintain a safe work environment and respond to customer needs timely.
• Write detailed reports on findings from service events.

Skills

Mechanical aptitude

Electrical aptitude

Customer service skills

Problem solving

Communication

Education

High school diploma or equivalent

Technical Degree or Certification

Job description

Job DescriptionJob DescriptionWho We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As an Industrial Engine Field Service Technician, you will be the field service support of our Caterpillar Industrial line of engines found in various applications such as drills, grinders, cranes, etc. Duties will include field service diagnostics and repair of Caterpillar and other makes Diesel engines in a variety of equipment and applications.

Primary Responsibilities:

• Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
• Proficiently and accurately perform maintenance, diagnose and repairs on Caterpillar and other makes of power equipment in a variety of applications ranging from EPG to Industrial.
• Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel.
• Cares for and maintains company machines/equipment to the highest standards and ensures co-workers are doing the same.
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Write full reports on findings from field service events, with clear, concise information
• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
• Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
• Must be able to obtain a CDL license if required

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

• High school diploma or equivalent .
• Three (3) years of EPG field experience or accepted alternate

Required Qualifications/Skills:

• Experience with Caterpillar Diesel and Natural Gas Engines
• Good working knowledge of power components, power electronics, electronic controls, and fuel systems.
• Microsoft Office Software proficiency
• Able to read electrical schematics and equipment mechanical drawings
• Excellence at managing Customer relationships
• High level of responsiveness, and a strong proactive attitude to problem solving
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.
• Desire and aptitude to perform hands-on work.

Qualifications/Skills:

• EGSA Certification a plus
• Technical Degree or Certification a plus

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities