Industrial Design Manager - Client Growth & Delivery

Socket.dev; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

401(k)

Job summary

BHDP Architecture in Cincinnati, OH is seeking a Client Relationship Manager | Design Manager to lead high‑impact client engagements onsite. Eligible candidates will drive year‑over‑year account growth, exceed revenue goals, and ensure excellent client experiences across assigned accounts.

This exempt, full‑time role reports to the Market Leader and requires strong leadership, strategic thinking, and cross‑discipline collaboration to align scope, schedule, budget, quality, and change management.

Qualifications

• Bachelor’s degree in Architecture (NAAB accredited program preferred) or Interior Design (CIDA accredited program preferred).
• Architectural License, or NCIDQ Certification, preferred.
• 12+ years in the design and/or architecture industry.
• 5+ years in industrial design.
• Demonstrated commitment to exceptional customer service, with the ability to anticipate needs, communicate proactively, and resolve issues with professionalism and care.
• Demonstrated initiative; sees challenges as opportunities.

Responsibilities

• Leads project-wide expectations for project management by setting ownership within the team, driving follow-through, and establishing scalable governance routines that create predictable and repeatable high performance across projects.
• Assesses and prioritizes project risk and intervenes early to protect the relationship.
• Partners with the Sales Leadership Team to establish the client relationship strategy and leverage the BHDP sales process.
• Executes the day-to-day strategy toward successful client outcomes by understanding their business needs and measures of success.
• Achieves growth by managing existing client relationships and supporting new pursuits in coordination with the Sales Leadership Team.
• Builds a trusted advisor relationship with existing clients to connect BHDP services and expertise with the client’s business needs and create value by delivering successful outcomes.
• Coordinates with other BHDP client leadership to achieve and report growth of net revenue and profit as a result of added trust and value.
• Provides project team members with the budget and schedule and holds them accountable.
• Communicates project-related expectations across team members, ensuring knowledge of labor budgets, task and time allocations, project schedules, and review milestones.

Skills

Project management

Delegation & coaching

Attention to detail

Communication & collaboration

Professional workplace behavior

Education

Bachelor’s degree in Architecture (NAAB)

Interior Design degree (CIDA)

Architectural license or NCIDQ

12+ years in design/architecture

5+ years in industrial design

Tools

VantagePoint

Job description

BHDP Architecture in Cincinnati, OH is seeking a Client Relationship Manager | Design Manager to lead high‑impact client engagements onsite. Eligible candidates will drive year‑over‑year account growth, exceed revenue goals, and ensure excellent client experiences across assigned accounts.

This exempt, full‑time role reports to the Market Leader and requires strong leadership, strategic thinking, and cross‑discipline collaboration to align scope, schedule, budget, quality, and change management.