Industrial Customer Solutions Specialist

John Crane; Pasadena (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Smiths Group plc is seeking a Couplings Customer Service Representative to manage inquiries, quotations, orders, and technical support in an industrial setting. You will collaborate with Sales, Operations, Planning, Engineering, and Quality teams to ensure timely delivery and excellent service.

The role demands strong ERP and MS Office proficiency, effective communication, and the ability to interpret technical documents. Overtime may be required occasionally in a dynamic environment.

Qualifications

• Minimum 3 years of customer service experience in manufacturing/industrial/technical environments.
• Strong ERP system knowledge and proficiency with Microsoft Office.
• Ability to interpret technical documentation, blueprints, and product specifications.
• Excellent communication, relationship-building, and conflict-resolution skills.

Responsibilities

• Serve as the primary contact for customer inquiries related to products, orders, pricing, delivery status, and technical applications.
• Prepare and manage complex quotations, proposals, blanket orders, and pricing requests.
• Provide technical product recommendations and application support using engineering resources and product selection tools.
• Process, monitor, and expedite customer orders to ensure timely and accurate delivery.
• Coordinate with Sales, Operations, Planning, Engineering, Supply Chain, and Quality teams to address customer needs and escalations.
• Manage customer complaints, RMA’s, and corrective action requests to drive effective resolution.
• Prepare and communicate customer performance, delivery, and satisfaction reports as required.
• Maintain accurate customer, pricing, and order information within ERP systems.

Skills

ERP systems

Microsoft Office

Customer service

Communication

Cross-functional teamwork

Problem solving

Leadership

Math skills

Education

High school diploma

Associate degree preferred

Job description

Smiths Group plc is seeking a Couplings Customer Service Representative to manage inquiries, quotations, orders, and technical support in an industrial setting. You will collaborate with Sales, Operations, Planning, Engineering, and Quality teams to ensure timely delivery and excellent service.

The role demands strong ERP and MS Office proficiency, effective communication, and the ability to interpret technical documents. Overtime may be required occasionally in a dynamic environment.