Industrial Customer Service Specialist

Singer Industrial; Pasadena (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

National Hose, a Singer Industrial Company, is seeking a Customer Service Representative to deliver timely, professional service to customers and support sales through clear communication and organized workflow.

You will enter orders in the ERP, verify pricing, coordinate with purchasing, confirm deliveries, and assist with open orders while maintaining exceptional customer relationships across multiple locations.

Qualifications

• Customer service experience in a fast-paced environment.
• Proficient data entry and ERP system use.
• Strong communication and problem-solving skills.

Responsibilities

• Enter customer orders into ERP and convert quotes to orders.
• Coordinate with purchasing to stock and fulfill orders.
• Verify and confirm purchase orders for delivery; track in ERP.
• Communicate with customers and vendors about orders, pricing, invoices.
• Assist CSR and participate in process improvements.
• Answer overflow calls to support multiple locations.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Computer Skills

Office Equipment

Multitasking

Prioritization

Under Pressure

Excellence

Tools

ERP Software

Job description

National Hose, a Singer Industrial Company, is searching for Customer Service Representative in Earth City, IL . Singer Industrial is one of America’s largest Industrial Distributors with a North American footprint of approximately 100 locations with over 1,400 employees. Singer Industrial strives to efficiently improve customer productivity with innovative industrial solutions, while providing employee growth and opportunity. We serve a diverse market portfolio including petrochemical, oil/gas, food & beverage, OE equipment, marine, MRO, construction, rental supply, and power generation. We do this with a robust line of fluid power, hose & fittings, belts, seals & gaskets, pneumatic and automation products, and services.

Job Summary

The primary responsibility of the Customer Service Representative position is to provide timely and professional customer service to National Hose customers, while supporting sales through effective communication, excellent organization and time management skills.

Duties/Responsibilities

• Data entry of customer orders, conversion of quotes into orders and billing utilizing the Electronic Resource Planning (ERP) system.
• Work closely with purchasing to complete stocking and special orders to consolidate purchases and shipping.
• Monitor and verify that purchase orders are confirmed for delivery, record information into the ERP system.
• Acknowledge and confirm to customer and vendor that orders are placed.
• Utilize open order reports to monitor and follow-up on customer orders.
• Verify customer pricing based on quotes and customer history; request customer purchase order adjustments and authorization as needed prior to processing order.
• Assist Customer Service Representative (CSR) in process improvements and participate in ongoing training classes.
• Correspond with customers and vendors regarding open orders, account information, invoices and assist with customer/vendor complaint resolution.
• Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
• Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
• Other duties as assigned by Management.
  
  

Skills And Qualifications

• Exceptional Customer Service
• Strong Communication Skills (written & verbal)
• Problem Solving; Attention to Detail
• Computer Experienced (Numeric Key and Accuracy)
• Office Equipment Usage
• Ability to Multitask & Prioritize
• Works Well Under Pressure with Frequent Interruptions
• Dedication to Excellence
  
  

At Singer Industrial, we believe our employees are what’s most important, therefore we offer a complete benefits package including but not limited to: Health and Wellness, HSA, FSA, Dental, Vision, Life Insurance, Long-Term and Short-Term Disability, 401(K) matching, and PTO.