Industrial Customer Experience Specialist

American Air Filter Company; Columbus (OH); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

American Air Filter Company in Columbus, OH seeks a Customer Service professional to serve as a cross-functional liaison across Sales, Accounts Receivable, and Operations. You will provide world-class service, manage quotes, orders, freight estimates, and resolve inquiries with a focus on customer satisfaction.

You should have 5 years of customer service experience in manufacturing, strong Microsoft Office skills, and knowledge of pricing and lead times. Industry knowledge is a plus.

Qualifications

• 5 years' prior experience in customer service or related area, preferably in a manufacturing/Industrial environment.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Industry knowledge/experience is desired.

Responsabilités

• Collaborate with customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.
• Receives, investigates, and responds to customer inquiries while prioritizing urgent matters.
• Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems.
• New Customer Set-up in SAP including working with the credit and collections department to process credit application.
• Maintain knowledge on company products and processes.
• Customer Master File Maintenance including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer specific text requirements.
• Assists Credit department with invoice disputes and billing error resolutions.
• Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates as required to ensure accuracy.
• Performs other duties as assigned.

Connaissances

Communication skills

Attention to detail

Team player

Stress tolerance

Problem solving

Formation

High school diploma or equivalent

Associate or Bachelor's degree preferred

Outils

Microsoft Office

Description du poste

American Air Filter Company in Columbus, OH seeks a Customer Service professional to serve as a cross-functional liaison across Sales, Accounts Receivable, and Operations. You will provide world-class service, manage quotes, orders, freight estimates, and resolve inquiries with a focus on customer satisfaction.

You should have 5 years of customer service experience in manufacturing, strong Microsoft Office skills, and knowledge of pricing and lead times. Industry knowledge is a plus.