Industrial Conveyance Tech Support Engineer

Laitram LLC; Harahan (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Intralox L.L.C. is seeking a Technical Support Specialist to join the Conditioning Platform team.

You will provide world-class customer service by assisting customers remotely and collaborating with application engineers, account managers, and service teams to resolve technical issues and optimize performance. The role requires a BS in Mechanical/Industrial Engineering or 3+ years in industrial sales/support, strong mechanical aptitude, and excellent communication skills.

Qualifications

• BS degree in Mechanical or Industrial Engineering or 3+ years in industrial sales/support or equipment specification.
• Strong mechanical aptitude and ability to conceptualize mechanical concepts.
• Excellent verbal and written communication skills.
• Experience with CAD and MS Office; coding experience a plus.
• Fluent in English; Spanish desired.

Responsibilities

• Provide technical assistance remotely by phone, email, or web-conferencing.
• Make industry-specific product recommendations for the Conditioning Platform.
• Perform remote troubleshooting and correct installations or applications.
• Conduct technical evaluations of conveying systems.
• Analyze conveyor design and provide recommendations.

Skills

Mechanical aptitude

Communication skills

Written communication

Education

B.S. in Mechanical Engineering or Industrial Engineering

Tools

CAD

MS Office (Excel & PowerPoint)

Job description

Intralox L.L.C. is seeking a Technical Support Specialist to join the Conditioning Platform team.

You will provide world-class customer service by assisting customers remotely and collaborating with application engineers, account managers, and service teams to resolve technical issues and optimize performance. The role requires a BS in Mechanical/Industrial Engineering or 3+ years in industrial sales/support, strong mechanical aptitude, and excellent communication skills.