Industrial Automation Field Services Engineer II – ESOP & Growth

Proconex; Royersford (Montgomery County); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Premium medical

401K match

Tuition reimbursement

Incentives

Job summary

Proconex is seeking a Field Services Engineer II to provide field-based engineering support for industrial automation systems. You will perform preventative maintenance, software/hardware deployments, system upgrades, and commissioning while coordinating customer engagements and documenting technical details.

You will travel to customer sites, build relationships, and ensure reliable system performance. A strong background in Windows, cybersecurity, and industrial networks is required alongside

Qualifications

• Bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
• 3+ years of experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments.
• 3+ years of experience troubleshooting automation hardware, software, instrumentation, networking, or computer systems.
• 3+ years of experience working with Microsoft Windows operating systems, software deployments, and system upgrades.
• 3+ years of experience independently executing customer-facing technical service or support engagements.
• 3+ years of experience following technical procedures, quality standards, cybersecurity requirements, and safety protocols.

Responsibilities

• Independently support customer service engagements, including planning, coordination, scheduling, and execution activities.
• Build and maintain strong customer relationships by communicating project status, technical findings, recommendations, and risks throughout service engagements.
• Perform preventative maintenance activities and system health assessments on medium- to high-complexity industrial automation systems to improve reliability and reduce downtime.
• Troubleshoot and resolve intermediate automation, hardware, software, instrumentation, server, workstation, and network issues, escalating advanced issues when appropriate.
• Execute software installations, upgrades, patches, migrations, and system deployment activities in accordance with engineering standards and manufacturer requirements.
• Configure, deploy, and troubleshoot servers, workstations, virtual environments, and associated hardware components to support automation system performance and reliability.
• Support lifecycle planning initiatives by identifying system risks, developing corrective action recommendations, and executing defined lifecycle improvement activities.
• Contribute to project execution activities, including system setup, testing, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning, startup, and migration support.
• Develop customer-ready technical documentation, service reports, redlines, and system records in accordance with company and customer standards.
• Apply industrial networking, cybersecurity, and software architecture principles during maintenance, troubleshooting, and deployment activities.
• Identify project risks, scope gaps, and additional customer needs while communicating opportunities and concerns to appropriate stakeholders.
• Maintain required technical training, certifications, and professional development activities while supporting a culture of safety, quality, and continuous improvement.

Skills

Industrial automation

Field service

Windows OS

Cybersecurity basics

Troubleshooting

Education

Bachelors in Engineering/CS

Tools

Emerson DeltaV

PLC/SCADA

SQL databases

VMs/Virtualization

Networking

Job description

Proconex is seeking a Field Services Engineer II to provide field-based engineering support for industrial automation systems. You will perform preventative maintenance, software/hardware deployments, system upgrades, and commissioning while coordinating customer engagements and documenting technical details.

You will travel to customer sites, build relationships, and ensure reliable system performance. A strong background in Windows, cybersecurity, and industrial networks is required alongside