Industrial Account Manager

Insight Global; Saint Paul Park (MN); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k with employer matching

Paid time off

Job summary

Insight Global is seeking a Senior Account Manager to lead a strategic customer relationship in the St. Paul Park, MN area.

This role serves as the primary onsite representative and acts as a trusted technical advisor, relationship manager, and business partner to customer leadership. The Senior Account Manager will be responsible for creating value through technical service, maintaining and growing revenue within the account, and driving customer performance, reliability, and profitability.

Qualifications

• 5+ years of experience in industrial water treatment.
• Hands-on expertise supporting cooling water, boiler water, and/or wastewater treatment programs.
• Experience analyzing operational data and recommending corrective actions to improve reliability and performance.
• Proven sales skills and ability to build customer relationships and drive account growth.
• Experience providing field-based customer support, including technical, operational, and laboratory expertise.
• Strong communication skills with the ability to convey complex technical concepts to individuals at all levels of an organization.

Responsibilities

• Serve as the primary onsite representative, maintaining and growing business within a key customer account while identifying opportunities to expand value and revenue.
• Provide consultative technical expertise across cooling water, boiler water, and wastewater treatment programs, ensuring optimal system performance through routine testing, monitoring, and analysis.
• Build trusted relationships with engineers, operations personnel, and plant leadership, acting as a strategic advisor and extension of the customer's team.
• Proactively identify operational risks, process inefficiencies, and improvement opportunities, developing solutions that drive measurable customer value and documented ROI.
• Manage day-to-day site operations, project priorities, inventories, chemical deliveries, and service activities to ensure a high level of customer satisfaction and business retention.

Skills

Industrial water treatment

Cooling water

Boiler water

Wastewater treatment

Data analysis

Sales skills

Customer support

Communication skills

Job description

Schedule: Primarily onsite with flexibility

Duration: Direct Hire

Desired Skills & Experience

• 5+ years of experience in industrial water treatment
• Hands-on expertise supporting cooling water, boiler water, and/or wastewater treatment programs.
• Experience analyzing operational data and recommending corrective actions to improve reliability and performance.
• Proven sales skills and ability to build customer relationships and drive account growth
• Experience providing field-based customer support, including technical, operational, and laboratory expertise.
• Strong communication skills with the ability to convey complex technical concepts to individuals at all levels of an organization.

Job Description

We are seeking a Senior Account Manager to lead a strategic customer relationship in the St. Paul Park, MN area. This role serves as the primary onsite representative and acts as a trusted technical advisor, relationship manager, and business partner to customer leadership. The Senior Account Manager will be responsible for creating value through technical service, maintaining and growing revenue within the account, and driving customer performance, reliability, and profitability. This individual will oversee site priorities and projects, develop strong relationships across the customer organization, and lead and mentor onsite team members. Success in this role requires a proactive, consultative approach focused on solving operational challenges, identifying opportunities for improvement, and delivering measurable business results.

Key Responsibilities

• Serve as the primary onsite representative, maintaining and growing business within a key customer account while identifying opportunities to expand value and revenue.
• Provide consultative technical expertise across cooling water, boiler water, and wastewater treatment programs, ensuring optimal system performance through routine testing, monitoring, and analysis.
• Build trusted relationships with engineers, operations personnel, and plant leadership, acting as a strategic advisor and extension of the customer's team.
• Proactively identify operational risks, process inefficiencies, and improvement opportunities, developing solutions that drive measurable customer value and documented ROI.
• Manage day-to-day site operations, project priorities, inventories, chemical deliveries, and service activities to ensure a high level of customer satisfaction and business retention.

Compensation:

$120,000-$165,000/year

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law