Indoor Skydiving Customer Experience Lead

iFLY Indoor Skydiving; Houston (TX); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and parental leave

401k

Tuition reimbursement

Referral bonus

Team member discount

Free flight time for team

Ongoing training

Job summary

iFLY Indoor Skydiving in Houston, TX is seeking a motivated Customer Service Representative to sell experiences and deliver first-class guest service. The role includes pathways to leadership as a Key Holder, with responsibilities for opening/closing and team guidance.

The position emphasizes safety, sales excellence, and service quality, requiring weekend availability and a high school diploma. Join a growth-driven team with real earning potential through commissions and performance bonuses.

Qualifications

• Must be 18 years or older.
• Weekend availability required.
• High school diploma or equivalent (required).
• Exceptional sales skills and customer-service skills.
• Confident in phone and face-to-face communication.
• Ability to multi-task and resolve customer needs.

Responsibilities

• Sell iFLY experiences and assist guests with inquiries.
• Promote safety and ensure customer satisfaction during their visit.
• Open to learn and perform as Key Holder when assigned.
• Stock merchandise, maintain facility, and assist with general operations.
• Participate in marketing-related photography or social content as needed.

Skills

Sales

Customer Service

Communication

Teamwork

Conflict Resolution

Education

High School Diploma

Tools

POS system

Job description

iFLY Indoor Skydiving in Houston, TX is seeking a motivated Customer Service Representative to sell experiences and deliver first-class guest service. The role includes pathways to leadership as a Key Holder, with responsibilities for opening/closing and team guidance.

The position emphasizes safety, sales excellence, and service quality, requiring weekend availability and a high school diploma. Join a growth-driven team with real earning potential through commissions and performance bonuses.