Flight Experience Guest Services & Sales Associate

iFLY Holdings, LLC; Naperville (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary + commissions

Paid time off (PTO) and holidays

401k retirement investments

Wellness coaching

Employee assistance programs

Team member discounts on merchandise

Free flight time for team members and

Ongoing training and development

Job summary

iFLY Holdings, LLC in Naperville, IL is seeking a motivated Customer Service Representative to sell iFLY’s indoor skydiving experiences. This on-site role emphasizes strong selling, communication, and customer service skills, with you as the first point of contact for guests.

The position starts with a guaranteed minimum hourly rate of $18 after 30 days, rising from $17.05 with commissions. Must be 18+, HS diploma, weekend availability, and a friendly, team-oriented attitude.

Qualifications

• Must be 18 years of age or older.
• Weekend availability is required.
• High school diploma or equivalent (required).
• Exceptional sales skills and customer-service skills.
• Confidence in phone and face-to-face communication.

Responsibilities

• Safety – Promote customer safety during their time in the wind tunnel and facility.
• Sales – Actively listen to guests to recommend and sell experiences.
• Service – Maintain a positive and friendly attitude that excites customers about the experience and assist them promptly.
• Service – Resolve product/service issues by clarifying complaints, selecting solutions, expediting corrections, and following through.
• Additional Responsibilities – Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds and reschedule, assist in marketing photography and content capture.

Skills

Sales skills

Customer service

Communication

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

iFLY Holdings, LLC in Naperville, IL is seeking a motivated Customer Service Representative to sell iFLY’s indoor skydiving experiences. This on-site role emphasizes strong selling, communication, and customer service skills, with you as the first point of contact for guests.

The position starts with a guaranteed minimum hourly rate of $18 after 30 days, rising from $17.05 with commissions. Must be 18+, HS diploma, weekend availability, and a friendly, team-oriented attitude.