Indoor Play Center Supervisor

Safari Run Sunnyvale; Sunnyvale (CA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive wage

Free pizza on weekends

Growth opportunities

Leadership development

Job summary

Safari Run Sunnyvale is seeking a Part-time Supervisor to help lead our team, oversee operations, and ensure every family has an exceptional experience.

This weekend-focused role covers Friday through Sunday with up to 24 hours per week, on-call coverage, and involvement in onboarding, training, safety checks, guest service, and event coordination for birthday parties, camps, and open play.

Qualifications

• Experience: 1-2+ years of lead or shift management experience in family entertainment, hospitality, retail, recreation, or customer service.
• People Skills: Natural leader with strong communication, interpersonal, and de-escalation skills who loves working with children.
• Reliability: Punctual, organized, proactive, and dependable with weekend flexibility.
• Certifications: CPR/First Aid certification (or willingness to obtain upon hire).

Responsibilities

• Lead and support party hosts, front desk, and shift leads.
• Onboard and train new hires on customer service and safety standards.
• Ensure facility cleanliness, safety checks, and proper cash handling.
• Deliver outstanding guest service and oversee birthday parties, camps, and events.
• Coordinate camp activities and seasonal tasks as needed.

Skills

Leadership

Communication

Reliability

Interpersonal skills

De-escalation

Education

CPR/First Aid certification

Job description

Safari Run is a premier children’s indoor play and party center dedicated to providing a fun, active, and safe environment for kids and families. We host unforgettable birthday parties, open play sessions, and seasonal camps. We are looking for an energetic, organized, and reliable Part-time Supervisor to help lead our team, oversee operations, and ensure every family has an exceptional experience!

Schedule & Hours

• Friday, Saturday & Sunday: Up to 8 hours per day (24 hours per week).
• On-Call / Shift Coverage: Available to provide backup weekend coverage for team call-outs.

Key Responsibilities

Team Leadership & Support

• Provide leadership and guidance to party hosts, front desk, and shift lead.
• Act as a point of contact for team members regarding questions, shift coordination, and attendance.
• Step in to support floor operations and assist with shift coverage.
• Foster a positive, collaborative, and motivating work environment.

Training & Staff Development

• Assist with reviewing applicant resumes, scheduling, and conducting interviews.
• Onboard and train new hires on customer service, safety standards, and daily workflows.
• Conduct refresher training and provide constructive coaching to help team members grow.
• Ensure staff certifications and mandatory training compliance remain up to date.

Facility Operations & Safety

• Ensure the facility, party rooms, and play structures remain clean, sanitized, and well-maintained.
• Conduct routine safety and equipment checks to ensure strict compliance with health, safety, and brand standards.
• Monitor retail and party supplies, helping coordinate supply restocking when inventory is low.
• Assist with basic register till management and daily cash reconciliation.
• Help troubleshoot basic facility/equipment needs and coordinate with owners/contractors for repairs.

Guest Experience & Event Oversight

• Model and uphold outstanding customer service across all touchpoints.
• Greet families and maintain a welcoming, helpful presence during peak party times and events.
• Address and de-escalate customer feedback or special requests promptly and professionally.
• Support the coordination and smooth execution of birthday parties, camps, and special community events.
• Additional miscellaneous tasks as needed.

Assist with Camp Coordination

• Help purchase supplies for seasonal camps (summer and winter camps, etc.)
• Assist with creating a schedule for summer camp counselors.
• Send out camp notifications to parents.
• Organize summer camp setups.
• Additional seasonal camp tasks as needed.

Qualifications

• Experience: 1-2+ years of lead or shift management experience in family entertainment, hospitality, retail, recreation, or customer service.
• People Skills: Natural leader with strong communication, interpersonal, and de-escalation skills who loves working with children.
• Reliability: Punctual, organized, proactive, and dependable with weekend flexibility.
• Physical Requirements: Ability to be active on your feet, move around the facility, and lift up to 30–40 lbs as needed.
• Certifications: CPR/First Aid certification (or willingness to obtain upon hire).

Benefits & Perks

• Competitive base hourly wage: $25.00/hour + bonus pay.
• Free pizza on weekends and discounted drinks.
• Positive, high-energy, family-friendly workplace culture.
• Growth and leadership development opportunities.