Indirect Recovery & Remarketing Specialist

TowneBank; Virginia Beach (VA); On-site; USD 51,000 - 65,000; Full time

Job summary

TowneBank in Virginia Beach, VA is seeking a dedicated Repossession/Collections Specialist to manage assigned accounts and drive recovery efforts. You will perform full analysis to determine loss mitigation options, repossession steps, and recovery placements, coordinating with vendors to maximize asset value.

The role requires strong communication, Excel proficiency, and knowledge of repossession laws; you may work additional hours as needed, including occasional late nights and Saturdays, to

Qualifications

• Two or more years of experience in repossession, collections, or auto remarketing.
• Strong verbal and written communication for vendor relationships and asset sales.
• Intermediate to advanced Microsoft Excel, Word, and Outlook proficiency.

Responsibilities

• Vendor Management: liaising between companies and repossession agents to secure assets.
• Remarketing: manage sale of repossessed inventory via wholesale auctions to maximize returns.
• Compliance Monitoring: ensure agents comply with laws and company policies.
• Reporting: track asset performance and prepare condition reports.
• Regulatory Compliance: understand state/federal repossession laws, UCC, CFPB expectations.
• Logistics: manage transportation and auction processes for vehicles.
• Must be able to work additional hours as needed, including occasional late nights and Saturdays.

Skills

Repossession experience

Communication skills

MS Office proficiency

Remarketing platforms

Tools

RDN

Manheim

Job description

Posting Details

• Posted on November 3, 2026
• Requisition #: INDIR008808

Locations

• Virginia Beach, VA 23451, USA
• On-site
• Clerical Office/Admin
• Full-Time
• Requisition #: INDIR008808

Description

Primary Purpose:

Reviews and work on all assigned accounts, ensuring all applicable collections and recovery efforts are completed. Makes determinations, via full analysis of accounts, on loss mitigation options, repossession, charge off and recovery placement. Completes all applicable and necessary efforts to reach members via phone, electronic and written correspondence with the goal of resolving delinquency, maximizing recoveries and mitigating losses for the bank. Responsible for determining asset values, cost effectiveness and lien position. Responsible for maintaining account information and communication with vendors.

The good-faith compensation range for this role is expected to be $50,500 to $65,000, based on the role, market, internal equity, and candidate qualifications.

Essential Responsibilities:

• Vendor Management: Acting as a liaison between companies and repossession agents to secure assets.
• Remarketing: Managing the sale of repossessed inventory through wholesale auctions to maximize returns.
• Compliance Monitoring: Ensuring repossession agents comply with laws and company policies.
• Reporting: Tracking asset performance and preparing condition reports.
• Regulatory Compliance: Thorough understanding of state/federal repossession laws, UCC guidelines, and CFPB expectations.
• Logistics: Ability to manage transportation and auction processes for vehicles
• Must be able to work additional hours as needed, including occasional late nights and Saturdays.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• Two or more years of experience in repossession, collections, or auto remarketing.
• Strong verbal/written communication for managing vendor relationships and selling assets.
• Technical Skills: Intermediate to advanced Microsoft Excel, Word, and Outlook proficiency.
• Experience with remarketing platforms (e.g., RDN, Manheim)

Desired Skills & Competencies:

• Certifications: ARA Certified Automotive Remarketer (CAR) or similar.
• Must possess a strong attention to detail, good time management, and be able to multi-task.
• Should possess a strong collection and skip tracing background.
• Knowledge of how to complete VSI claims (Vendor Single Interest).

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.