Indirect Processor

Coastal Credit Union; Raleigh (NC); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Coastal Federal Credit Union in Raleigh, NC seeks an Indirect Processor to review, validate, and finalize auto loan packages within our indirect lending network. You will verify documents, fund loans in the LOS, and balance daily activity while maintaining compliance and quality standards.

You will also collaborate with dealers and internal teams to clarify requirements, resolve issues, and ensure a smooth funding experience from application to funding.

Qualifications

• Three years of consumer lending experience; indirect lending preferred.
• Proficient in Microsoft Office (Word & Excel).
• Experience with Meridian Link, Episys and/or Synapsis.
• Experience with high-volume, fast-paced production.

Responsibilities

• Review and validate auto loan packages for accuracy, completeness, and compliance.
• Verify borrower identification, income stipulations, and supporting documents.
• Identify discrepancies and ensure files meet funding standards.
• Maintain adherence to procedures, compliance, audits and quality standards.
• Support fraud prevention by recognizing patterns and reporting issues.
• Fund approved loans in LOS within SLAs; ensure accurate system inputs.
• Prioritize workload to meet turnaround times and reconcile daily funding.
• Communicate with dealers and internal teams to clarify requirements and support funding.

Skills

Consumer lending

Indirect lending

MS Office (Word & Excel)

Education

High school diploma

Tools

Meridian Link

Episys

Synapsis

Job description

Job Title: Indirect Processor

Position Location: Raleigh, NC. Hybrid role - must live locally.

Job Summary:

The Indirect Processor plays a critical role in reviewing, validating, and finalizing auto loan packages submitted through Coastal's indirect lending network. This role verifies loan documents and identification, completes required file updates, funds loans within Coastal's loan origination system, and manages daily balancing activities. The processor also collaborates with our indirect partners and members by communicating clearly, resolving inquiries, and ensuring a smooth, efficient, and positive lending experience from application to funding.

As a key contributor to the Coastal team, your responsibilities will be:

• (65%) Application Review & Validation:
  • Review and validate incoming auto loan packages for accuracy, completeness, and compliance with Coastal policies and regulatory requirements.
  • Verify borrower identification, income stipulations, and all supporting loan documentation.
  • Identify discrepancies, resolve issues, and ensure files meet standards for funding.
  • Maintain adherence to internal procedures, compliance requirements, audit expectations, and quality standards.
  • Support fraud‑prevention initiatives by recognizing patterns, documenting concerns, and reporting recurring dealer or application issues.
• (20%) Funding & System Processing:
  • Accurately fund approved loans in Coastal's loan origination system (LOS) within established service-level expectations.
  • Ensure all system inputs and financial transactions are accurate, complete, and compliant.
  • Prioritize workload effectively to meet turnaround times and operational deadlines.
  • Reconcile daily funding activity and promptly resolve variances.
• (15%) Relationship Management:
  • Communicate professionally with dealers and internal teams to clarify document requirements, resolve questions, and support timely funding.
  • Build and maintain positive working relationships with indirect lending partners to foster trust and operational efficiency.
  • Provide consistent, service‑focused support that reflects Coastal's commitment to dealer and member experience.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Three years of consumer lending experience, Indirect Lending experience preferred
• Proficient in Microsoft Office, specifically Word and Excel
• Experience with Meridian Link, Episys and/or Synapsis preferred
• Experience with high volume and fast paced production preferred

Education:

• High school diploma or equivalent

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

Deadline for Application: All resumes must be received on or before 10/8/2026.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at [e-mail]. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans