Indirect Loan Processor I

Banking for GOOD; Tarpon Springs (FL); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Achieva Credit Union is seeking an Indirect Loan Processor I to review, audit, and fund dealer loans from LOS to CORE. The role provides professional loan services to members and dealers by phone or email, ensuring compliance with policies and regulations.

The position requires accurate processing, strong communication, and the ability to work flexible hours including some after-hours, weekends, and holidays as needed.

Qualifications

• 1 year customer service experience.
• Knowledge of indirect lending/dealer services is a plus.

Responsibilities

• Review audit and fund loans from LOS to CORE.
• Verification and scanning of contracts.
• Contact and follow up with dealers for missing information or documents in loan package.
• Speak with contracted applicants to verify information provided by the dealer.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Teamwork

Attention to detail

Office software

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Position Summary:

The Indirect Loan Processor I reviews, audits, and funds dealer loans from LOS to CORE. The role delivers professional and efficient loan services to members and dealers by phone or email. The position ensures accurate and timely processing of loan applications in accordance with lending policies and limits. The Indirect Loan Processor maintains compliance with all appropriate organizational policies and procedures as well as state and federal regulations. This role conducts transactions on member accounts accurately and in compliance with established policies, procedures and state and federal regulations. The position provides exceptional service by maintaining knowledge of all products, services, organizational policies and procedures. The position must be able to work before or after hours, Saturdays and holidays on an as needed basis depending on the workload or special projects. The processor must participate in training annually or as required for BSA and the Privacy Act.

Key Responsibilities: Loan Processing & Documentation

• Review audit and fund loans from Loan Origination System (LOS) to CORE.
• Verification and scanning of contracts.
• Contact and follow up with dealers for missing information or documents in loan package.
• Speak with contracted applicants (per procedures) to verify information provided by the dealer.

Compliance & Training

• Maintain knowledge of Achieva Credit Union’s lending procedures and guidelines related to the position.
• Maintain knowledge of regulatory and compliance requirements as they related to the position.
• Participate in annual training or as required by BSA and the Privacy Act.
• Attend required meetings and training sessions as requested.

Service Excellence & Support

• Communicate professionally and efficiently with all departments to promote teamwork and high-quality member service.
• Provide prompt, friendly, and accurate service to internal and external customers.
• Cross train and act as back-up for other areas within the department. On rare occasion or temporarily, support areas outside of the Consumer Lending Department.
• Keep immediate supervisor, Indirect Underwriters and Credit Manager apprised of any dealer issues, including but not limited to misrepresentation by the applicant or dealer.

Organizational Engagement

• Represent the credit union with professionalism and courtesy in all interactions.
• Uphold the highest ethical standards in all interactions and responsibilities.
• Represent and uphold the Achieva Brand Frame.
• Support leadership initiatives that position the credit union as a top employer.
• Perform other essential functions as needed or assigned.
• Travel may be required on occasion
• Be available to work flexible hours including before or after hours, Saturdays and holidays on an as needed basis depending on workload or special projects.

Requirements: Education and Experience

• High school diploma, GED or equivalent.
• 1 year customer service experience.
• Knowledge of indirect lending/ dealer services, a plus.

Certifications

• None

Skills and Attributes

• Ability to identify and solve problems.
• Strong oral and written communication skills.
• Proficiency with Microsoft Office Suite (Work, Excel, Outlook, Teams, PowerPoint).
• Ability to work independently and collaboratively on a team.
• Ability to work at a rapid pace
• Professional demeanor, appearance and work habits.
• Organized, detail oriented and ability to multitask.
• Strong mathematical aptitude.

Physical Demands & Work Environment:

Achieva Credit Union is committed to providing equal employment opportunities to all individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This role operates in a flexible environment and may include hybrid work, in-field visits, and time in an office setting at Corporate Headquarter and/or Achieva Branch. The role routinely uses standard office equipment such as computers, phones, and virtual meeting platforms. The employee must be able to remain in a stationary position for extended periods and communicate effectively via phone, video, and electronic messaging. The position may require extended periods of sitting or standing and occasional lifting of up to 25 pounds. Occasional travel to company offices or events may be required.

EEO Statement:

Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, qualified individual with a disability, or other protected status. Achieva participates in E-Verify.