Indirect Lending Processor

Nusenda Credit Union; El Paso (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health options

401(k) matching

Tuition assistance

Professional development

Job summary

Nusenda Credit Union is seeking an Indirect Lending Processor to support the Finance and Lending team by auditing and funding auto and RV loans and by handling loan packages.

You will open memberships, request required documentation, verify approvals and terms, and communicate funding delays to dealers.

One to three years of related experience and a high school diploma are required; the role offers competitive benefits including health options and 401(k) matching.

Qualifications

• One to three years of similar or related experience.
• Equivalent to a high school education.

Responsibilities

• Audit and verify loan documents and approvals.
• Open memberships and update dealer profiles.
• Process and fund Indirect Loans and perform servicing corrections.
• Coordinate with credit officers on exceptions and approvals.
• Communicate funding delays to dealers due to missing documents.
• Ensure compliance with program guidelines and terms in contracts.

Skills

Multi-tasking

Customer service

Communication skills

Attention to detail

Problem resolution

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Indirect Lending Processor to join our Finance and Lending team. You will be responsible for assisting in auditing and funding of Auto and RV loans for the Indirect Lending program by providing clerical and administrative support needed to process new loans. You will also open memberships and request necessary documentation to complete loan packages.

What You'll Do

• Conduct quality control audits on all scanned documents.
• Verify approval amounts, terms, rates, signatures, and any other required documents.
• Ensure compliance with program guidelines by verifying tier, interest rate, term, LTV, and debt-to-income ratio and verify Proof of Income (POI).
• Distinguish between co-signer and co-borrower deals as needed.
• Evaluate decision notes to ensure contractual alignment with credit officer approval.
• Address credit-related questions and consult with credit officers on exceptions and fee applications.
• Ensure dealerships are applying credit officer counteroffers and stipulations on contracts and request reapprovals as necessary.
• Effectively communicate electronic funding delays to dealers based on missing documents, supporting items, corrections or contracts not matching original approvals.
• Open new accounts for non-members, and update profiles.
• Process and disburse Indirect Loans.
• Perform loan servicing corrections and modifications.

What You'll Need

• One to three years of similar or related experience
• Equivalent to a high school education

Key Skills And Experience

• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
• Effectively communicate with internal and external customers appropriately via in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Knowledgeable in Microsoft Office and all internal systems as affiliated with the department.
• Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.